Patient Access Specialist - Caring Registration & Support

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Short-term disability insurance

Long-term disability insurance

Group term life insurance

Job summary

Presbyterian Healthcare Services in Albuquerque, NM is seeking a Patient Access Advocate I on a PRN schedule. This role handles patient registration, insurance verification and collection of charges at point of service, using CARES and EPIC workflows to ensure accurate billing and a positive patient experience.

Strong communication, basic insurance knowledge and data entry accuracy are required; training includes Patient Access Academy and EPIC testing.

Qualifications

• High school diploma or GED required.
• 6 months healthcare experience or 1 year customer service experience.
• Pass 2-week Patient Access Academy with score ≥85% (within 6 months).
• CHAA/CHAM or other certification preferred.
• Basic understanding of insurance recommended.
• Basic understanding of medical terminology and billing codes.
• EPIC proficiency test with ≥85% upon completion.

Responsibilities

• Provide exceptional patient experience at time of service using CARES, AIDET and EPE tools.
• Conduct patient registration for self-pay, government and commercial accounts.
• Verify insurance and collect point-of-service liabilities; ensure accurate registration data in ADT system.
• Educate patients about insurance benefits and liabilities.
• Ensure accounts are financially cleared at time of service through reviews.

Skills

Customer service

Data entry

Keyboarding

Communication

Education

High school diploma/GED

CHAA/CHAM certification preferred

Tools

EPIC

Microsoft Office

Job description

Presbyterian Healthcare Services in Albuquerque, NM is seeking a Patient Access Advocate I on a PRN schedule. This role handles patient registration, insurance verification and collection of charges at point of service, using CARES and EPIC workflows to ensure accurate billing and a positive patient experience.

Strong communication, basic insurance knowledge and data entry accuracy are required; training includes Patient Access Academy and EPIC testing.