Patient Access Representative (Weekends)

Riverside Health; Newport News (VA); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Riverside Health in Newport News, Virginia is seeking a Patient Access Representative to register all patient types and support the Revenue Cycle with accurate data entry and service excellence. The role emphasizes patient identification accuracy, confidentiality of PHI, and handling daily registrations and related inquiries.

The position requires a High School Diploma or GED with 1 year of billing/customer service/patient registration experience preferred.

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration preferred.
• Certified Healthcare Access Associate (CHAA) within 1 year preferred.

Responsibilities

• Register patients into the software system with a high level of customer service.
• Ensure all demographic and financial data are obtained and documented in the system.
• Maintain patient safety through correct patient identification practices and protect PHI confidentiality.
• Handle patient inquiries related to registration and explain processes.
• Process payments and Time of Service collections as applicable.
• Comply with EMTALA rules when registering patients through the ED and Obstetrics.
• Complete forms and collect documents based on registration type.

Skills

Customer service

Data entry

Attention to detail

PHI confidentiality

Education

High School Diploma/GED

Job description

Newport News, Virginia

Hiring Range $16.20 - $21.08/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for registration of all patient types within their department.

Works daily reports and account work queues to ensure the integrity of registration data.

The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices.
• Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

• Education High School Diploma or GED, (Required)
• Experience 1 year Billing/Customer Service/Patient Registration (Preferred)
• Licenses and Certifications Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

Company Culture

By joining our team, you can make a difference in people's lives.

Our mission is to care for others as we would care for those we love.

We extend that sense of caring to every patient, resident and customer, as well as to each member of our team.

We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.

At Riverside Health, your trust and safety are our top priorities.