Patient Access Specialist — AM/PM Shift

R1-Rc; Austin (TX); On-site; USD 46,163,000 - 66,534,000; Full time

Job summary

R1 RCM Inc. in Austin, TX is seeking a Patient Access Representative to be the first point of contact for patients, ensuring quick, compassionate access to care across multiple systems. This role focuses on registration, phone intake, and accurate data collection in a fast-paced environment.

You will navigate insurance coverage, collect co-pays, coordinate with care teams, and support a smooth patient flow. No healthcare background? We’ll train you.

Qualifications

• Exceptional customer service experience and communication skills.
• Professionalism in a fast-paced environment.
• Ability to multitask and manage priorities with accuracy.
• Experience with patient access, medical registration, or insurance verification is a plus.
• High School Diploma or GED required.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments of illness, anxiety, confusion, or overwhelm.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Interpersonal skills

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Austin, TX is seeking a Patient Access Representative to be the first point of contact for patients, ensuring quick, compassionate access to care across multiple systems. This role focuses on registration, phone intake, and accurate data collection in a fast-paced environment.

You will navigate insurance coverage, collect co-pays, coordinate with care teams, and support a smooth patient flow. No healthcare background? We’ll train you.