Front Desk Specialist - TGH USFTGP Bariatric Clinic

Tampa General Hospital; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Academic Medical Group Inc in Tampa area seeks a Front Desk Specialist for the TGH USFTGP Bariatric Clinic. You will handle patient check-in/check-out, verify demographics, collect co-pays, and assist with scheduling while ensuring complete documentation for billing and care coordination.

Ideal candidates have healthcare front desk experience, strong customer service and communication skills, and are proficient with EPIC EMR.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare front desk or patient service preferred.

Responsibilities

• Check-in and check-out of patients, verify demographics and insurance details.
• Collect co-payments and prepare necessary paperwork for scheduling and billing.
• Assist with scheduling and ensure documentation is complete for smooth patient flow.
• Educate patients on financial policies and ensure proper payment reconciliations.
• Maintain a welcoming, professional front desk environment.

Skills

Front desk / patient service

Customer service

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Job Description - Front Desk Specialist - TGH USFTGP Bariatric Clinic (26000327)

Job Description

Front Desk Specialist - TGH USFTGP Bariatric Clinic - (26000327)

Description

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Qualifications

Required Skills

High School Diploma or G.E.D. – Required.

Work Experience and Additional Information

Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Technical Knowledge, Skills, and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location

Tampa

Work Locations

Healthplex Brandon 10740 Palm River Rd Tampa 33619

Eligible for Remote Work : On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday