Patient Access Specialist

spectrumhealth; Wayne (MI); On-site; USD 18,000 - 24,000; Part time

Job summary

Corewell Health's Wayne site seeks a part-time Patient Access Registrar to accurately register patients, gather biographical data, and support multiple departments including emergency, outpatient, and labs. This role rotates shifts—days, afternoons, midnights—and weekends every other, with mandatory orientation.

You will use Microsoft Office and various health information systems while maintaining HIPAA standards.

Qualifications

• High School Diploma required.
• Knowledge of ICD-9/ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
• Ability to manage multiple tasks efficiently.
• Knowledge and experience with information systems, spreadsheet/word processing software, and keyboard proficiency.

Responsibilities

• Register patients accurately, obtain insurance and demographic data, and enter information for billing accuracy.
• Schedule appointments and perform pre-registration as needed across departments (including ED, outpatient, labs).
• Answer phones and direct calls courteously.
• Maintain HIPAA-compliant communication with patients and families.
• Prepare patient liability estimates for services and walk-ins.
• Assist with authorizations for imaging protocols as required.
• Transport and escort patients as needed.

Skills

Multitasking

Medical terminology

Revenue cycle knowledge

Data entry

Keyboard proficiency

Teamwork

Education

High School Diploma

Tools

Microsoft Office

EMR systems

Job description

Position details

part-time 2-3 days per week, rotating shift, will rotate working every other weekend.

Must be willing to rotate working all shifts - days, afternoons and midnights throughout the week.

Position will support the Wayne hospital.

Mandatory orientation the first week 8 a.m. to 4:30 p.m.

Job Summary

Under the direction of the Manager of Patient Access, this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check in processes. This position rotates departments (including but not limited to emergency, outpatient, labs).

Essential Functions

• Schedules appointments as deemed appropriate by the department and performs patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy.
• Answers the phones and directs calls in a courteous and efficient manner.
• Relays information to patients and family members according to and following HIPAA Regulations.
• Prepares patient liability estimations for both pre-service/scheduled services and walk ins.
• The ability to prioritize work.
• Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices.
• Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine.
• Works with the Pre-service Center and/or physician's office to obtain or change authorizations required per Imaging protocols or script compliance.
• Transport and escort patients via wheelchair as needed
• Informs patients of delays in appointment times when requested.
• Calls the physician/physician's office/Quest labs when patients arrive without a script or required labs
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma
• Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
• Ability to effectively manage multiple tasks.
• Knowledge and experience with a variety of information systems, experience with spreadsheet and word processing software, and keyboard proficiency.

Preferred

• 1 year of relevant experience in a customer service role or healthcare industry.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Wayne Hospital - 33155 Annapolis - Wayne

Department Name

Patient Registration Wayne - Corporate

Employment Type

Part time

Shift

Rotating (United States of America)

Weekly Scheduled Hours

20

Hours of Work

Rotating

Days Worked

Variable

Weekend Frequency

Every other weekend

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity o