Patient Access Specialist

Corewell Health; Wayne (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

Corewell Health is seeking a part-time Patient Registration Clerk at Wayne Hospital. You will register patients accurately, collect biographical data, and support check-in across departments including emergency, outpatient, and labs.

Responsibilities include scheduling, collecting insurance information, ensuring billing accuracy, answering calls, and maintaining HIPAA-compliant communications with patients and families. The role requires rotating shifts and an orientation in the first week.

Qualifications

• High School Diploma required.
• Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
• Ability to effectively manage multiple tasks.
• Knowledge and experience with a variety of information systems, spreadsheet and word processing software.

Responsibilities

• Register patients accurately and timely, collecting biographical data per check-in process across departments (ER, outpatient, labs).
• Schedule appointments and perform pre-registration tasks, collect insurance information, and ensure billing accuracy.
• Answer phones, direct calls, and relay information in HIPAA-compliant manner.
• Prepare patient liability estimates for pre-service and walk-ins.
• Coordinate with Pre-service Center and physician offices for authorizations when required.
• Escort patients as needed and communicate delays to patients.

Skills

ICD-9 coding

ICD-10 CPT

Medical terminology

Revenue cycle

Multi-tasking

Info systems

Education

High School Diploma

Tools

Microsoft Office

Job description

Department Name

Patient Registration Wayne - Corporate

Position details: part-time 2-3 days per week, rotating shift, will rotate working every other weekend. Must be willing to rotate working all shifts - days, afternoons and midnights throughout the week. Position will support the Wayne hospital. Mandatory orientation the first week 8 a.m. to 4:30 p.m.

Job Summary

Under the direction of the Manager of Patient Access, this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check in processes. This position rotates departments (including but not limited to emergency, outpatient, labs).

Essential Functions

• Schedules appointments as deemed appropriate by the department and performs patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy.
• Answers the phones and directs calls in a courteous and efficient manner.
• Relays information to patients and family members according to and following HIPAA Regulations.
• Prepares patient liability estimations for both pre-service/scheduled services and walk ins.
• The ability to prioritize work.
• Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices.
• Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine.
• Works with the Pre-service Center and/or physician’s office to obtain or change authorizations required per Imaging protocols or script compliance.
• Transport and escort patients via wheelchair as needed
• Informs patients of delays in appointment times when requested.
• Calls the physician/physician’s office/Quest labs when patients arrive without a script or required labs
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma
• Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
• Ability to effectively manage multiple tasks.
• Knowledge and experience with a variety of information systems, experience with spreadsheet and word processing software, and keyboard proficiency.

Preferred

• 1 year of relevant experience in a customer service role or healthcare industry.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Wayne Hospital - 33155 Annapolis - Wayne

Department Name

Patient Registration Wayne - Corporate

Employment Type

Part time

Shift

Rotating (United States of America)

Weekly Scheduled Hours

20

Hours of Work

Rotating

Days Worked

Variable

Weekend Frequency

Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.