Patient Access Specialist

Family Medical and Counseling Service; Washington (District of Columbia); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Family Medical and Counseling Service is seeking a Patient Access Specialist to join our team. The role involves handling a high volume of calls, scheduling appointments, and guiding clients through scheduling protocols and clinic procedures.

You will greet clients, assist with lobby check-in, and perform general clerical duties while maintaining confidentiality per HIPAA guidelines. A patient-centered approach and strong communication are essential.

Qualificações

• Minimum of a high school diploma or equivalent.
• Electronic Medical Record experience; eCW is preferred.
• Excellent interpersonal communication and customer service skills.
• Minimum of one year experience in an office setting, preferably medical office.

Responsabilidades

• Answer a high volume of calls and schedule appointments.
• Instruct and assist clients with scheduling protocols and clinic procedures.
• Greet clients in the lobby and assist with kiosk check-in.
• Maintain HIPAA-compliant handling of sensitive information.
• Perform general clerical tasks: scanning, photocopying, faxing, mailing, and filing registrations.
• Direct calls to appropriate site, staff, or leadership and escalate as needed.

Conhecimentos

Interpersonal communication

Customer service

Telephone etiquette

Formação académica

High school diploma or equivalent

Ferramentas

Electronic Medical Record (EMR)

eCW

Descrição da oferta de emprego

Family and Medical Counseling Service is seeking a Patient Access Specialist to join our amazing team!

Under the supervision of the Patient Access Coordinator, the Patient Access Specialist will answer a high volume of calls and schedule appointments, instruct and assist clients with regard to appropriate scheduling protocols/clinic procedures, and maintain a professional and confidential working environment. The Patient Access Specialist will use initiative, sound judgment, and communication skills to enable efficient and effective use the Patient Access department resources.

Position Highlights

• Schedule Monday-Friday 8:30 a.m. to 5:30 p.m., with occasional evening and Saturday hours
• Team-oriented approach that could include working at the DC or Maryland site
• Answer and evaluate patient need, create telephone encounter and send to appropriate team for resolution, direct phone calls to appropriate site, medical staff or leadership
• Competitive salary range based on experience and qualification
• Greet clients as they enter the lobby and assist with service area kiosk check-in.
• General clerical duties scanning, photocopying, faxing, mailing, completing registration packets
• Attend relevant meetings to support overall program implementation and growth
• Attend training and learning opportunities that expand content knowledge and best practices
• Discreetly handles and enters sensitive personal confidential information while a dhering to FMCS's HIPAA guidelines ensuring the proper handling of sensitive information.
• Perform responsibilities with the required Customer Service standards
• Maintains a clean, organized, and safe working environment.
• Meets key metrics important for goals and benchmark data

Minimum Qualifications

• High school diploma or equivalent
• Electronic Medical Record experience; eCW is preferred
• Excellent interpersonal communication, customer service and telephone equites skills
• Minimum of one-year experience in an office setting, preferably a medical office setting