Patient Access Specialist

Legacysga; Valdosta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Employee Assistance Program

Job summary

LOWNDES MENTAL HEALTH CLINIC in Valdosta, GA seeks a Patient Access Specialist to manage pre-access tasks, schedule appointments, perform pre-registration, and verify insurance eligibility. You will communicate referral requirements, collect co-pays/deductibles, and help arrange payments while ensuring regulatory compliance and accurate data entry in EMR systems.

The role requires strong communication, confidentiality, attention to detail, and the ability to work in a fast-paced medical office

Qualifications

• Associate degree in business, medical or related field preferred.
• High school diploma or GED with minimum 3 years medical office experience.
• Prefer 5 years experience in a medical office environment.
• Strong data entry and EMR proficiency.
• Excellent interpersonal, verbal and written communication; team player.

Responsibilities

• Schedule appointments according to protocols and pre-register new and established consumers.
• Perform insurance eligibility verification and update registrations as needed.
• Explain referral authorization requirements, co-pays and deductibles; assist payment arrangements.
• Answer calls, handle referrals, run eligibility checks, and complete Medicare/Medicaid/Insurance questionnaires.

Skills

Customer service

Communication

Data entry

Multitasking

Teamwork

Education

Associate Degree preferred

High school diploma or GED + 3 years in medical office

Tools

EMR

Basic computer skills

Job description

LOWNDES MENTAL HEALTH CLINIC, 3120 N OAK ST EXT, VALDOSTA, Georgia, United States of America

Job Description

Legacy Behavioral Health is hiring individuals with a passion for making a difference in their community! We are seeking a Patient Access Specialist to work in the Lowndes Mental Health Center. The Patient Access Specialist works with consumers throughout the pre-access process to include: scheduling according to specified appointment protocols, pre-registration of new and established consumers, insurance and eligibility verification of all consumers to include updating registration information on established patients. In addition, the Pre Service Coordinator is responsible for informing the consumer of referral authorization requirements, co-pays, and/or deductibles due, and assisting in securing payment arrangements. These tasks will be performed with accuracy and in conjunction with required procedures and work processes to expedite payment for services and avoid authorization penalties. This role will also include answering and directing calls, working through referrals, running eligibility checks/compliance, and the completion of questionnaires for Medicare, Medicaid, Insurance and Self Pay consumers.

• Competitive pay- We offer competitive compensation that is regularly compared to the market and factor in comparable work experience and education.
• Employee Assistance Program- We offer EAP services to all full-time and part-time employees. EAP services include legal assistance, financial consultations, access to work-life specialists, and up to 4 counseling session .

This position requires:

• Associate Degree in a business, medical or related field preferred.
• A high school diploma or GED may be accepted with a minimum of 3 years of work experience in a medical office setting.
• Prefer 5 years experience in a medical office environment.
• Requires basic computer skill. Thorough understanding and working knowledge of all aspects of EMR.
• Ability to analyze data for improvement opportunities.
• Utilizes discretion in handling the organization’s confidential information and consumer-protected information.
• Excellent interpersonal, verbal and written communication skills, and teambuilding.
• A valid GA driver’s license is required.

Who we are:

Legacy Behavioral Health provides support within 10 counties in South GA, Ben-Hill, Berrien, Brooks, Cook, Echols, Irwin, Lanier, Lowndes, Tift and Turner County. Legacy Behavioral Health Services believes that through individualized care, quality of care and support, your life could be transformed.

Working Conditions:

Physical Demands:

Sit, walk, and stand: may spend up to twenty-five percent of working time standing/walking. Lift, carry, push, pull: generally not more than ten pounds of force is needed to lift, carry push, or pull objects. Bend, stoop, and kneel: occasional bending and kneeling may be required in troubleshooting equipment/assisting clients. Manual dexterity/wrist and hand repetitions: good manual and finger dexterity is needed; up to seventy-five percent of working time may be spent using a computer keyboard. Vision, hearing, speaking: must have good visual acuity and depth perception to operate the computer system; speaking and hearing are essential to the communication needs of the position.

Environmental Conditions:

Moving mechanical parts are found in the work environment. Work is performed in a well-lighted, temperature-controlled, And humidity-controlled environment.

May be requested on occasion to travel to another work site. Must be able to make arrangements to attend these as required.

ALL RELEVANT INFORMATION IS SUBJECT TO VERIFICATION

Position opened to:

ALL QUALIFIED APPLICANTS

Internal Applicants must be in their current position for 6 months with no disciplinary action unless the position available is within your current department and you have been employed, in your current position, for 1 month without any disciplinary action.

Drug-Free and Smoke- Free Workplace/ Equal Opportunity Employer

LOWNDES MENTAL HEALTH CLINIC, 3120 N OAK ST EXT, VALDOSTA, Georgia, United States of America