Patient Access Specialist - Allen Hospital

Mercy Health; Oberlin (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Mercy Health is seeking a Patient Access Specialist responsible for admitting patients, ensuring compliance, and providing excellent customer service. This full-time position involves handling patient information, insurance verification, and maintaining accurate records. Ideal candidates will have a high school diploma and experience in patient access, with a focus on quality service delivery.

Benefits

Comprehensive medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• 1-2 years of patient access experience highly preferred.
• CHAA (Certified Health Access Associate) preferred.

Responsibilities

• Perform admitting duties for patients at Mercy Health.
• Collect insurance information and process physician orders.
• Conduct audits of accounts and ensure compliance.

Skills

Customer Service

Medical Terminology

Education

High School Diploma or GED

2 Year / Associates Degree

Job description

Thank you for considering a career at Mercy Health!

S cheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Patient Access Specialist - Mercy Allen Hospital (Oberlin, OH)

Shift/Schedule:

• Full Time - Scheduled for 40 weekly hours (Five 8 hour shifts)
• Shift Times - Rotating (Primary shift time - 6am-2:30pm. Availability on 2nd or 3rd shift as needed)
• Weekend and holiday availability as required

Primary Function/General Purpose of Position

The Spec Patient Access LOR is responsible for performing admitting duties for all patients admitted for services at Mercy Health. They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements. The Spec Patient Access will work within the policies and processes as they are being performed across the entire organization.

Essential Job Functions

Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to Mercy Health policies and provide excellent customer service in these interactions with the appropriate level of compassion. Spec Patient Access will be held accountable for point of service goals as assigned.

Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.

Patient Access staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.

The Patient Access staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.

Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.

Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.

Perform all other duties as assigned including answering the phones at applicable facilities.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

CHAA (Certified Health Access Associate) – National Association of Healthcare Access Management, preferred

Education

High School Diploma or GED – required

2 Year / Associates Degree – preferred

Combination of post-secondary education and experience in lieu of a degree

Work Experience

1-2 years of patient access experience highly preferred.

Training

Medical terminology or CPT or procedure codes - preferred

MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

SS Revenue Cycle - Legacy MH Acute

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail] .