Patient Access Specialist

Addison Group; Tacoma (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group is seeking a Patient Access Specialist in Tacoma, WA to support patient intake, registration, and financial clearance onsite. The role focuses on accurate scheduling, insurance verification, and superb customer service within a healthcare setting.

You will greet patients, verify coverage, collect balances, and coordinate with care teams while ensuring HIPAA compliance and use of EMR/EHR systems like Epic or Cerner.

Qualifications

• Healthcare customer service or administrative experience.
• Attention to detail and data accuracy.
• Ability to multitask in a fast-paced healthcare environment.
• Knowledge of insurance verification and medical terminology.
• 1–2 years of healthcare registration, scheduling, or customer service is required.
• High school diploma or GED required.
• Insurance verification and/or prior authorization experience required.
• Associate degree or healthcare certification preferred.

Responsibilities

• Greet and assist patients in person and over the phone.
• Schedule, reschedule, and confirm patient appointments.
• Register patients and maintain accurate demographic information.
• Verify insurance eligibility, benefits, referrals, and authorizations.
• Collect co-pays, deductibles, and outstanding balances.
• Explain financial responsibilities and payment options to patients.
• Obtain required consent and privacy documentation.
• Coordinate with providers, nurses, and insurance companies to support patient care.
• Maintain compliance with HIPAA and organizational policies.
• Utilize electronic medical record (EMR/EHR) systems such as Epic or Cerner.

Skills

Healthcare customer service

Attention to detail

Multitasking

Insurance verification

Education

High school diploma or GED

Associate degree or healthcare certification preferred

Job description

Position: Patient Access Specialist

Location: Tacoma, WA - Onsite

Pay: $17.00 - $23.00 / Per Hour

Hours: M-F 9am-5:30pm

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Job Description

The Patient Access Specialist is responsible for supporting the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, insurance verification, registration, and financial clearance while delivering excellent customer service.

Key Responsibilities

• Greet and assist patients in person and over the phone
• Schedule, reschedule, and confirm patient appointments
• Register patients and maintain accurate demographic information
• Verify insurance eligibility, benefits, referrals, and authorizations
• Collect co-pays, deductibles, and outstanding balances
• Explain financial responsibilities and payment options to patients
• Obtain required consent and privacy documentation
• Coordinate with providers, nurses, and insurance companies to support patient care
• Maintain compliance with HIPAA and organizational policies
• Utilize electronic medical record (EMR/EHR) systems such as Epic or Cerner

Required Skills

• Previous healthcare customer service or administrative experience
• Attention to detail and data accuracy
• Ability to multitask in a fast-paced healthcare environment
• Knowledge of insurance verification and medical terminology

Qualifications

• 1–2 years of healthcare registration, scheduling, or customer service is required
• High school diploma or GED required
• Insurance verification and/or prior authorization experience required
• Associate degree or healthcare certification preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#HC4