Patient Access Representative, Full-Time (On-site)

Methodist Hospital for Surgery; Addison (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Methodist Hospital for Surgery in Addison, TX, seeks a Patient Access Representative to be the first point of contact for patients, vendors, and staff. You will perform registration duties and handle clerical tasks with professionalism.

Ideal candidates have a high school diploma and clerical experience. Proficiency in MS Office and strong communication skills are required. This is an on-site, full-time role with standard hospital benefits.

Qualifications

• Must have strong clerical experience and be detail oriented.
• Ability to work in a fast-paced environment.
• Effective written and verbal communication with patients and staff.

Responsibilities

• Admits patients to the facility per policies
• Assembles patient forms and confirms identification
• Answers telephone courteously and in a quiet voice
• Accepts and relays messages effectively
• Maintains patient confidentiality per HIPPA guidelines

Skills

Clerical experience

Critical thinking

Fast-paced environment

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Excel

Word

Job description

Patient Access Representative, Full-Time (On-site)

Job Category: Registration and Scheduling

Requisition Number: PATIE038737

• Full-Time

Locations

Showing 1 location

Methodist Hospital for Surgery
17101 Dallas Pkwy
Addison, TX 75001, USA

Description

GENERAL SUMMARY OF DUTIES:

The Patient Access Representative is the first point of contact for patients, business partners, vendors, and employees. A pleasant, professional, polished presence with the ability to troubleshoot and direct inquiries to the appropriate party is required. Completes patient registration activities, performs clerical, and reception duties as assigned.

REQUIREMENTS:

• High school diploma or equivalent required
• Previous clerical experience or leadership experience required
• Working knowledge of MS Office applications which include Outlook, Word, and Excel
• Ability to work in fast paced environment
• Ability to interface with the staff at the insurance carriers, HIM, and Business Office
• Ability to read, write and understand documents, correspondence, and memos
• Ability to effectively present information one-to-one and in group situations to customers,
• clients, and other employees in the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written,
• oral, or diagram form
• Critical thinking skills required
• Prior experience in medical clerical environment preferred
• Two or more years of general clerical experience required

ESSENTIAL FUNCTIONS:

• Admits patients to the Facility following established policies and procedures
• Assembles patient forms and confirms patient identification
• Answers telephone courteously and in a quiet, pleasant voice
• Accepts and relays messages effectively
• Maintains and protects each patient’s right to confidentiality per HIPPA guidelines
• Identifies emergencies and initiates appropriate response
• Assumes clerical duties and responsibilities as necessary
• Maintains order and cleanliness of the desk and lobby areas
• Accurately collects co-payments and deductibles
• Ensures monies collected are recorded accurately and timely
• Demonstrates qualities of Service Excellence. Positive customer service and telephone etiquette by treating all customers with dignity and respect
• Ensures notifications to insurance have been accurately obtained as required
• Enters charges and E/M Levels as listed on charge sheet as assigned
• Exhibits flexibility in work schedules and assigned tasks
• Maintains productivity as requested by Patient Access Manager
• Obtains and verifies patient demographic and financial information
• Participates in group meetings and/or various committees
• Makes suggestions to workflow improvements
• Notifies Supervisor of any issues
• Maintains a positive attitude toward their position and responsibilities
• Other duties as assigned

PHYSCIAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.
• The employee must be able to stand and/or walk at least five hours per day.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.