Patient Access Specialist

Southside Community Health Services Inc; Minneapolis (MN); Vor Ort; USD 37.000 - 41.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

LTD

Life Insurance

Kavira Membership

Wellness Benefits

Generous PTO

Zusammenfassung

Southside Community Health Services (SCHS) is expanding as it opens a new state‑of‑the‑art health center in Minneapolis. We are seeking a Patient Access Specialist to coordinate clinical schedules, staffing coverage, and timekeeping to support exceptional patient care.

The role partners with clinical and administrative leaders to optimize schedules, improve access, and drive efficiency and revenue. A strong focus on teamwork and patient experience is essential.

Qualifikationen

• High school diploma or equivalent.
• Experience in a community health center or complex healthcare environment.
• Experience with EHR scheduling platforms (Epic/OCHIN Epic).
• Experience with schedule-template management, patient access, workforce planning, or timekeeping processes.

Aufgaben

• Serve as a central resource for clinical scheduling and patient access across clinical departments.
• Open, maintain, and optimize provider and clinical staff schedules and templates in accordance with approved staffing plans and access goals.
• Coordinate same-day absences, staffing coverage, schedule changes, and provider availability with department leadership.
• Maintain scheduling and timekeeping data and assist leaders in resolving discrepancies.
• Coordinate staffing coverage based on operational needs, patient demand, and budget expectations.
• Communicate schedule changes to Patient Access, Call Center, and operational teams.
• Monitor schedules and escalate unresolved access or coverage concerns.

Kenntnisse

Organizational skills

Communication skills

Attention to detail

Scheduling analysis

Collaboration

Adaptability

Psychological safety

Ausbildung

High school diploma or equivalent

Tools

Epic EHR

Jobbeschreibung

About the Organization Southside Community Health Services (SCHS) is a full-service, non-profit healthcare clinic dedicated to improving the health and well-being of our South Minneapolis community. For more than 50 years, we've provided compassionate, high-quality, and culturally responsive care to all-regardless of income, background, or circumstance.

As we prepare to open our new, state-of-the-art $30 million health center in early 2026, this is an exciting time to join our team! Our expanded facility will feature modern medical, dental, vision, and behavioral health spaces designed to enhance collaboration and patient experience.

At SCHS, we're more than a workplace-we're a community united by purpose. Our culture is built on inclusion, teamwork, accountability, and compassion. We believe in relational leadership, trauma-informed care, and supporting one another so that together, we can provide exceptional care and make a lasting impact.

Join us-and be part of something extraordinary.

Description

Keep Care Moving—Join Southside Community Health Services as a Patient Access Specialist

Southside Community Health Services (SCHS) is a full-service, non-profit healthcare clinic serving the South Minneapolis community. We are committed to improving the health of our patients and communities by delivering exceptional care, removing barriers, and promoting healthy lifestyles.

About the Role

The Patient Access Specialist supports organizational access, staffing, and operational efficiency through the coordination of clinical schedules, staffing coverage, timekeeping processes, and administrative logistics. This position partners with leaders across clinical and administrative departments to optimize schedules, support workforce planning, and ensure clinic operations run smoothly to support exceptional patient care.

Key Responsibilities

• Serve as a central resource for clinical scheduling and patient access across clinical departments
• Open, maintain, and optimize provider and clinical staff schedules and templates in accordance with approved staffing plans, scheduling protocols, and access goals
• Coordinate same-day absences, staffing coverage, schedule changes, and provider availability in collaboration with department leadership
• Maintain accurate scheduling and timekeeping information and assist leaders in resolving discrepancies
• Partner with department leaders to coordinate staffing coverage based on operational needs, patient demand, and budget expectations
• Communicate schedule, staffing, provider availability, and appointment capacity changes to Patient Access, Call Center, and operational teams
• Monitor schedules and elevate unresolved access, staffing, or coverage concerns to appropriate leaders
• Review schedules and templates to identify unused capacity, scheduling gaps, and opportunities to improve patient access, efficiency, productivity, and revenue
• Prepare and maintain reports related to schedule availability, staffing coverage, appointment capacity, and other assigned access measures
• Support outreach strategies to maximize available appointment capacity and assist with extended hours, evening clinics, weekend clinics, and other special scheduling initiatives
• Recommend practical scheduling and workflow improvements based on patient demand, operational needs, and identified trends
• Coordinate scheduling for required training, department meetings, employee one-on-one meetings, and other organizational activities
• Collaborate with clinical and administrative leaders to coordinate required training while minimizing disruption to patient access and clinic operations

What You Bring

• Strong organizational, time-management, and problem-solving skills with the ability to manage competing priorities
• Clear, timely, and professional written and verbal communication skills
• Strong attention to detail, sound judgment, and consistent follow-through
• Ability to accurately review schedules, staffing data, timekeeping information, and operational reports and identify gaps or patterns
• Ability to build collaborative relationships across clinical and administrative departments
• Ability to respond calmly and effectively to changing operational needs
• Commitment to psychological safety through respectful communication, collaboration, and constructive problem-solving
• Commitment to the SCHS mission and organizational values

Qualifications

• High school diploma or equivalent.
• Experience working in a community health center, FQHC, multispecialty clinic, or other complex healthcare environment.
• Experience with OCHIN Epic or another electronic health record and scheduling platform.
• Experience with schedule-template management, patient access, workforce planning, productivity monitoring, or timekeeping processes.
• Understanding of how staffing, schedule templates, patient demand, productivity, and appointment availability affect access and financial performance.

Compensation:$27 - 30 / hour

Benefits:Medical, Dental, Vision, Accident, HSA, FSA, LTD, Employer paid STD, Life Insurance and Kavira Healthcare Membership, Wellness Benefits, Generous PTO

Position Requirements

Benefits Medical, Dental, Vision, Accident, HSA, FSA, LTD, Employer paid STD, Life Insurance and Kavira Healthcare Membership, Wellness Benefits, Generous PTO

Category Administration

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Shift Days

Pay Range $27 - 30 / hour

Location E Lake St

Hiring Manager(s) Angelica Ortiz Ruelas

Req Number ADM-26-00005

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.