Patient Access Specialist

Livingston HealthCare; Livingston (MT); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Robust benefits package

Job summary

The Patient Access Clerk at Livingston HealthCare greets patients, verifies demographics and insurance, schedules appointments, and collects co-pays and payments. The role uses the EMR system to document visits and maintain confidentiality in a busy clinic.

Responsibilities include answering calls, triaging inquiries, delivering messages, and sending reminders, with a Monday–Friday, 8:30 am–5:00 pm schedule and a starting pay of $20 per hour plus DOE, plus a robust benefits package.

Qualifications

• High school diploma or equivalent.
• Computer skills.
• Knowledge of Microsoft Office products.
• Excellent communication and customer service skills.
• Must be able to treat all information as confidential.
• One-year customer service experience preferred.

Responsibilities

• Register patients in the EMR, verify demographics and insurance, and organize encounter data.
• Schedule appointments and send reminders per policy.
• Collect upfront payments including co-pays and time of service.
• Communicate messages to departments and clinicians via EMR.
• Document admissions, discharges and patient status in the EMR.
• Scan insurance and medical records into the EMR.
• Flexibility to work in multiple areas of the facility.

Skills

Computer skills

Microsoft Office

Excellent communication

Customer service

Confidentiality

Education

High school diploma or equivalent

Tools

Electronic Medical Record

Payment systems

Job description

Job Summary

The Patient Access Clerk greets, registers, and collects insurance co-pay and payments for Livingston HealthCare patients. The Patient Access Clerk answers and triages incoming phone calls, as well as delivers messages to departments, clinicians, and providers. The Patient Access Clerk is also responsible for scheduling patient appointments and provides daily appointment reminder calls.

Schedule

• 1.0FTE (40 hours)
• Mon-Fri
• 8:30a-5:00p

Compensation

• $20.00/hr +DOE
• Robust Benefits Package

Essential Functions, Duties And Responsibilities

• Registers patients using the electronic computer system, including verifying demographic and insurance information, and organizing encounter and patient label information.
• Schedules appointments timely and makes appointment call back reminders according to policy.
• Collects upfront payment for Livingston HealthCare, including insurance co-pay and time of service payments.
• Communicates messages effectively and productively, using the electronic computer system, to other departments and clinicians, including providers.
• Documents admission, discharge and patient status change information using the electronic computer system.
• Scans Insurance and Medical Record Information into the Electronic Medical Record.
• The flexibility to work in multiple areas throughout the facility.

QUALIFICATIONS (Required)

• High school diploma or equivalent.
• Computer skills.
• Knowledge of Microsoft office products.
• Excellent communication and customer service skills.
• Must be able to treat all information as confidential.

Additional Desirable Qualifications

• One-year customer service experience preferred.
• Knowledge of electronic medical record and payment system.
• Mature personality, acute sense of responsibility and integrity.
• Attention to detail is a must.
• Positive attitude and flexibility during routine work day
• Well-groomed, tactful, professional, patient, pleasant and customer focused.