Patient Access Specialist

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Cook Children’s is seeking a Patient Access Specialist I at the Dodson Medical Office Building in Fort Worth. This role is responsible for facilitating the patient registration flow and establishing positive relationships with patients and families, while presenting and explaining legal, ethical and compliance documents.

As part of Admitting/Registration, you will support front desk operations during first shift with 20 hours weekly, ensuring smooth access to hospital services without providing

Qualifications

• High School Diploma or equivalent.
• 1 year of Healthcare experience in a physician office or hospital setting.
• Strong customer service skills.
• Understanding of the revenue cycle and all appropriate financial resources for patients.
• Knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payers and all tasks performed in the various Patient Access Service areas.

Responsibilities

• Facilitate the patient registration flow and verify information.
• Establish positive relationships with patients and families.
• Explain legal, ethical and compliance documents clearly.
• Support front-desk operations and manage basic administrative tasks.

Skills

Customer service

Communication

Computer skills

Insurance basics

Detail oriented

Professional communication

Education

High School Diploma or equivalent

Tools

Typing

Basic computer skills

Job description

Summary

The Patient Access Specialist I provide access to services provided at the hospital and/or clinic and is primarily responsible for facilitating the patient registration flow and establishing positive relationships with patients/families and completing, presenting and thoroughly explaining legal, ethical and compliance related documents to the patient. This position does not provide patient care but may be performed in a patient care area.

Location

Dodson Medical Office Building

Department

Admitting/Registration

Shift

First Shift (United States of America)

Standard Weekly Hours

20

Summary

The Patient Access Specialist I provide access to services provided at the hospital and/or clinic and is primarily responsible for facilitating the patient registration flow and establishing positive relationships with patients/families and completing, presenting and thoroughly explaining legal, ethical and compliance related documents to the patient. This position does not provide patient care but may be performed in a patient care area.

Education & Experience

• High School Diploma or equivalent.
• 1 year of Healthcare experience in a physician office or hospital setting.
• Strong customer service skills.
• Understanding of the revenue cycle and all appropriate financial resources for patients.
• Knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payers and all tasks performed in the various Patient Access Service areas.
• Detail oriented.
• Professional and clear communication.
• Working knowledge of computer skills.
• Basic understanding of insurance benefits especially in-network versus out of network and co-insurance versus co-pay.
• Basic ability to balance cash reports.
• Basic understanding of legal paperwork.
• Basic typing/keyboarding.
• Insurance experience preferred

Hours

• Monday to Friday: 7:30am to 11:30am
• Monday to Friday: 11:30am to 3:30pm

About Us

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licences and credentials required for your position throughout your employment.