Patient Access Specialist

Cascade Health; Eugene (OR); On-site; USD 43,000 - 64,000; Full time

Job summary

Cascade Health in Eugene, Oregon is seeking an Office Manager for the Physical & Hand Therapy department. This role handles daily office operations, greets patients, schedules appointments, enters data, and assists with insurance communications to ensure smooth patient flow.

The ideal candidate has at least five years of healthcare-related experience, strong communication skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• At least five years of healthcare-related work experience preferred.
• Knowledge of workers’ compensation system preferred.
• Strong communication and interpersonal skills required.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answer phones and provide information to patients and staff.
• Open, sort, and process incoming mail.
• Schedule appointments and register patients.
• Collect copayments and balance cash drawer daily.
• Inform patients of costs of care.
• Coordinate with clinical staff and report monthly statistics.
• Obtain prior authorization for screenings and treatments.
• Process release of medical records and manage records transfer.

Skills

Customer service

Data entry

Multitasking

Communication skills

Confidentiality

Education

High School diploma or equivalent

Tools

Windows OS

Job description

Responsible to: Physical & Hand Therapy Manager
Hours: 40 hours/week
Schedule: Monday - Friday
Pay Range: $20.63 - 30.93

Job Summary:

Responsible for office management activities related to the daily operations of the Physical & Hand Therapy department. Perform routine office procedures, including greeting patients, scheduling patient appointments, data entry, filing, answering the telephone, taking messages, form completion, obtaining prior authorization for treatment, and answering requests for information from insurance companies. Provide exceptional customer service to departmental patients. Assure accuracy of work completed.

Education & License Requirements:

High School diploma or equivalent is required.

Minimum Qualifications & Experience:

A minimum of five years of healthcare-related work experience is preferred. Knowledge of the workers’ compensation system preferred. Keyboarding skills adequate to accomplish required department data entry. Must have experience with PC and windows-based programs and the ability to organize work projects, prioritize, problem solve, and function independently. Desired skills include: Good communication and excellent interpersonal skills required. Ability to maintain professional demeanor and assure confidentiality in dealing with others. Ability to handle detailed workload appropriately and assure follow through. Must be able to multi-task and work in fast-paced environment.

Essential Job Functions:

Answer phones; provide information to patients, physicians, insurance carriers, employers, and other agencies.

Open, sort, and process incoming mail.

Prepare patient charts, schedule appointments, and register patients.

Provide attentive customer service to departmental patients.

Inform patients of costs of care being provided.

Collect and record copayments and outstanding balances, and balance cash drawer daily.

Communicate efficiently to clinical staff regarding patient needs.

Compile and report monthly statistics.

Obtain prior authorization for various screening, testing, assessments, and treatments ordered.

Schedule meetings and participate in department staff meetings.

Send and receive medical records and reports between insurance companies or billing.

Process requests for release of medical records.

Provide support to, and function as, a member of an interdisciplinary rehabilitation team.

Perform other related departmental duties as assigned.

Marginal Job Functions:

Light cleaning and assistance with departmental space organization