Patient Access Specialist

HCA Healthcare, Inc.; Dallas (TX); Presencial; USD 34 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

Wellbeing support

Paid time off

Education support

Retirement plan

Resumo da oferta

HCA Healthcare, at Texas Joint Institute, is seeking a Patient Access Specialist for a full-time, Monday–Friday day shift. No nights, weekends, or holidays. You will serve as the first point of contact, handling calls, scheduling appointments, and guiding patients through insurance details and testing requirements.

You will interact with patients and staff, ensuring accurate data in the EMR, and coordinating with providers as needed to support smooth access to care.

Qualificações

• High School Diploma or GED preferred.
• 1 year of customer service experience preferred.
• 1 year of high-volume phone experience preferred.
• 1 year of medical terminology/healthcare experience preferred.

Responsabilidades

• Answer incoming calls in a timely and professional manner.
• Scheduling, canceling, and rescheduling patient appointments.
• Select accurate insurance carrier plans and inform the patient of out-of-network carriers.
• Inform the patient of testing requirements and communicate orders with practice staff.
• Ensure all required information is accurate in the EMR/practice management tool.
• Utilize the system to communicate with office colleagues and patients as necessary.
• Other duties as assigned.

Conhecimentos

Customer service

Phone skills

Medical terminology

Communication

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Job Summary and Qualifications

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Patient Access Specialist today with Texas Joint Institute.

Full time (Monday - Friday, day shift), no nights, no on-call, no weekends, no holidays

Seeking a Patient Access Specialist is responsible for answering incoming phone calls, scheduling patient appointments, routing calls, and communicating with the appropriate colleague and/or Provider. The Patient Access Specialist serves as a liaison between patient and practice support staff. Position functions as an internal call center colleague.

What you will do in this role:

• Answer incoming calls in a timely and professional manner
• Scheduling, canceling, and rescheduling patient appointments.
• Select accurate insurance carrier plans and inform the patient of any carrier that is out of network
• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module. Communicate order/test with practice staff as applicable.
• Ensure all required information is accurate and complete in the practice management tool/EMR
• Utilize appropriate system to communicate with office colleagues and patients as necessary
• Other duties as assigned

What Qualifications you will need:

• EDUCATION:
• High School Diploma or GED preferred
• EXPERIENCE:
• One year of customer service experience preferred
• One year of high-volume phone/call experience preferred
• One year of medical terminology/healthcare experience preferred
• CERTIFICATION/LICENSE:
• N/A

Benefits

Texas Joint Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Supporting HCA Healthcares 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.