Health Services Coordinator

Children's Health; Dallas (TX); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Paid Parental Leave

Caregiver Leave

Adoption reimbursement

Surrogacy reimbursement

Holistic benefits program

Job summary

The Health Coordinator at Children's Health facilitates patient continuity of care with the healthcare team, ensuring that care is continuous, comprehensive, and coordinated across the care continuum. The role collaborates with providers and staff to implement ambulatory care management goals and policies.

This onsite/remote hybrid position supports outreach, care planning, and coordination to improve health outcomes for pediatric patients and families, aligning with HIPAA guidelines and

Qualifications

• At least 2 years experience in a healthcare setting.
• At least 4 years experience at a Pediatric/Family Practice or on a Pediatric Med/Surg floor.

Responsibilities

• Outreach to patients to recommend needed services.
• Act as liaison between health services and our community to facilitate patient access to quality service and healthcare delivery.
• Facilitate communication and patient/caregiver empowerment in interactions with healthcare systems.
• Assist patients to improve health outcomes, and to reduce unnecessary ED utilization.
• Regularly coordinate and communicate with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking.
• Review Disease Management Registries to identify patients at assigned clinics with gaps in care which includes but is not limited to pediatric wellness, preventative, chronic illness, and sick visits.
• Notify RN Care Managers, primary care physicians and clinical office staff of issues pertinent to patient care.
• Work directly with assigned clinics to determine outstanding needs and develop rapport with physicians and staff to assure seamless integration of activities with clinic Operations.
• Follow all HIPAA rules and regulations when providing PHI to internal and external providers. This includes but is not limited to the verification of phone and fax numbers, confirmation of appropriate receipt and appropriate identification of person with whom information is being shared.
• Document appropriately in selected tools using correct format, grammar, punctuation and spelling. Communicate and document conversations with internal and external providers. Inform team members of denials and potential denials so appropriate action can be taken.
• Other tasks and assignments as assigned or requested

Skills

Healthcare experience

Education

High School Essential

Job description

Job Title & Specialty Area: Health Services Coordinator

Department: ECM Outpatient Care Management

Location: Children's Health- Dallas

Shift: Full-time; Monday through Friday 8:00a to 4:30p

Job Type: Onsite; this position will work 3 days onsite and 2 remote

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

The Health Coordinator facilitates patient continuity of care with the healthcare team. This position is responsible for utilizing available resources to ensure patients/families receive care that is continuous, comprehensive, and coordinated across the care continuum. The Health Coordinator works cooperatively with providers and personnel to carry out the goals and objectives of ambulatory care management according to established policies and procedures.

Responsibilities

• Outreach to patients to recommend needed services
• Act as liaison between health services and our community to facilitate patient access to quality service and healthcare delivery
• Facilitate communication and patient/caregiver empowerment in interactions with healthcare systems
• Assist patients to improve health outcomes, and to reduce unnecessary ED utilization
• Regularly coordinate and communicate with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking
• Review Disease Management Registries to identify patients at assigned clinics with gaps in care which includes but is not limited to pediatric wellness, preventative, chronic illness, and sick visits
• Notify RN Care Managers, primary care physicians and clinical office staff of issues pertinent to patient care
• Work directly with assigned clinics to determine outstanding needs and develop rapport with physicians and staff to assure seamless integration of activities with clinic Operations
• Follow all HIPAA rules and regulations when providing PHI to internal and external providers. This includes but is not limited to the verification of phone and fax numbers, confirmation of appropriate receipt and appropriate identification of person with whom information is being shared
• Document appropriately in selected tools using correct format, grammar, punctuation and spelling. Communicate and document conversations with internal and external providers. Inform team members of denials and potential denials so appropriate action can be taken
• Other tasks and assignments as assigned or requested

Work Experience

How You’ll Be Successful:

• At least 2 years Experience in a healthcare setting Required
• At least 4 years Experience at a Pediatric/Family Practice or on a Pediatric Med/Surg floor Preferred

EDUCATION

• High School Essential

LICENSES AND CERTIFICATIONS

• Medical Assistant Certification-2A-MAC Essential Effective 1/1/2023, Medical Assistant certification is required for current employees in this role by 12/31/2023; MA certification is required for new hires within 1 year of hire

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.