Patient Access Specialist

University of Virginia; Culpeper (VA); Presencial; USD 24.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

$3,500 Sign-On Bonus

Epic training and onboarding program

Shadowing and trainer support

Exposure to multiple specialties

Daytime schedule

Saturday rotation overtime

Saturday shift differential pay

Career advancement pathways

Mentorship and collaboration

Descripción de la vacante

UVA Health seeks a Patient Access Specialist to deliver seamless registration, insurance verification, and access services across outpatient settings. The role requires sharp communication, accuracy, and adaptability in a fast-paced, patient-facing environment.

You will support scheduled and walk-in services, assist with financial resources, and collaborate with clinical departments to keep patient flow efficient. Full-time daytime schedule with built-in training.

Formación

• High school graduate or equivalent; customer service experience preferred.
• Excellent communication and interpersonal skills.
• Detail-oriented with accuracy in handling registrations and documentation.

Responsabilidades

• Register patients and verify demographics and insurance.
• Assist with collecting signatures and required documentation.
• Help patients navigate financial assistance resources.
• Support appointments and walk-in outpatient services (labs, imaging, EKGs).
• Respond to communications and collaborate with clinical teams to streamline care.

Conocimientos

Customer service

Attention to detail

Strong communication

Flexibility

Accuracy

Educación

High School Diploma or equivalent

Descripción del empleo

Every patient journey begins with a welcoming, knowledgeable professional who can create confidence from the very first interaction. As a Patient Access Specialist, you will play a vital role in ensuring patients receive a seamless registration experience while helping them navigate healthcare services and financial resources with care and accuracy.

Join a collaborative outpatient registration team at Prince William Medical Center where your attention to detail, customer service skills, and adaptability directly support patient care. This full-time opportunity offers extensive training, meaningful patient interaction, exposure to multiple specialty areas, and the opportunity to build a long-term career within UVA Health.

The Role

As a Patient Access Specialist, you will be at the center of the patient experience, serving as a trusted resource for registration, insurance verification, and patient access services across several outpatient areas. This is a fast-paced, patient-facing role that requires strong communication skills, flexibility, and a commitment to accuracy.

An average day may include:

• Welcoming patients and completing registration and check-in processes.

• Verifying demographic information, insurance coverage, and required documentation.

• Collecting patient signatures and ensuring registration records are complete and accurate.

• Assisting patients with financial assistance resources and helping eligible individuals navigate application processes.

• Supporting scheduled appointments as well as walk-in services including laboratory visits, imaging, EKGs, and other outpatient services.

• Responding to departmental communications, workflow updates, and system changes.

• Collaborating with teammates and clinical departments to ensure patients move efficiently through the care process.

• Floating between multiple outpatient registration areas including MRI, Surgical Services, Main Radiology, Health Center, and other registration locations as operational needs evolve.

This role is ideal for professionals who enjoy variety in their work, thrive in an environment where no two days are exactly alike, and take pride in delivering exceptional service to patients from diverse backgrounds.

Why UVA Health

UVA Health is one of the region's leading healthcare systems, combining the strength of an academic health system with a commitment to compassionate, patient-centered care. Team members are empowered to grow professionally while making a meaningful impact on the communities they serve.

In this role, you'll benefit from:

• $3,500 Full-Time Sign-On Bonus

• Comprehensive Epic training and onboarding program

• Structured shadowing and dedicated trainer support

• Exposure to multiple specialties, modalities, and patient populations

• Consistent full-time daytime schedule

• Overtime opportunities through Saturday rotation

• Saturday shift differential pay

• Career advancement pathways into Team Lead, Coordinator, and other Patient Access leadership opportunities

• Supportive team of experienced professionals committed to mentorship and collaboration

Beyond the immediate role, you'll gain broad Patient Access experience across multiple departments, helping you develop skills that can open doors to future growth throughout the organization. The team's collaborative culture values adaptability, continuous learning, and a willingness to support one another in delivering an exceptional patient experience.

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent. Customer service experience preferred.

Experience: Preferred not required.

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

The pay range for this role is $17.50 - $26.76 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

• Generous Paid Time Off

• Retirement Savings

• Long-term and Short-term Disability

• Health Saving Plans, and Flexible Spending Accounts

• Certification and Education Support

UVA Health (https://jobs.virginia.edu/why-uva-health) is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-medical-center-6344000) rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s (https://jobs.virginia.edu/uva-childrens) is named by 2023-2024 U.S. News & World Report (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-childrens-hospital-PA6344000) as the best children’s hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment (https://eocr.virginia.edu/notice-non-discrimination-and-equal-opportunity).