Patient Access Specialist - UVA Emergency Department

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UVA Health in Charlottesville is seeking a Patient Access Specialist to ensure accurate, efficient registration and check-in, supporting care teams and revenue cycle readiness. You will interact with patients in person and by phone, delivering courteous service and handling sensitive information with professionalism.

The role emphasizes accuracy, empathy, and calm execution under pressure, with a starting base rate of $17.50/hr and a $3,500 sign-on bonus requiring a 2-year commitment.

Qualifications

• Education: High School Graduation or Equivalent.
• Experience: None.
• Licensure: None.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Provide patients with paper and electronic tools required by clinical teams to help the visit run smoothly.

Skills

Exceptional customer service

Attention to detail

Education

High School Diploma or GED

Job description

At UVA Health, Patient Access Specialistteam members shape thepatientexperience in the moments that matter most: when a patient arrives to the Emergency Department for care.

In today's healthcare environment, patient registration is clinical in its own way: it requires precision, empathy, and calm execution under pressure. If you take pride in getting the details right, supporting care teams, and making every interaction feel human, this role stands out. At UVA Health, you will join a community known for professionalism, accountability, and a shared commitment to excellence for patients and families.

The starting base rate for this role is $17.50/hr. Individual compensation will bedeterminedby the selected candidate'spreviouswork experience, education, and/or experience,wealso offer a $3,500 sign on bonus which requires a2-yearcommitmentto UVA Health to eligible employees

The Role:

As a Patient Access Specialist you are a key member of the team responsible forthe accuracy, flow, and professionalismof the patient access experience. Your work directly supports clinical care and revenue cycle readiness by ensuring registration and check-in steps are completed thoughtfully, correctly, and on time.

What you will do day to day:

• Provideexceptional customer serviceacrossin personand telephone interactions,settingthe tone for each visit.
• Collect and confirmdemographic and insurance informationto support clean registration and downstream billing workflows.
• Performverification functionsaligned with establishedscheduling/registrationstandards and unit guidelines.
• Completevisit documentation activitiesaccurately and within expectedtimeframes.
• Provide patients withpaper and electronic toolsrequired by clinical teams to help the visit run smoothly.

What is an average day like?

Throughout the day, you will balanceaccuracy (insurance, demographics, documentation) with pace, while keeping patients informed and supported at each step of their visit.

Why UVA Health:

UVA Health is an integrated academic health system built for complex care, teaching, research, and innovation. You will be part of an organization that includes aworld classacademic medical centerand a broad statewide network of community hospitals and outpatient clinics. In Charlottesville, the University Medical Center anchors advanced care with aLevel I Trauma Center,Level IV NICU, thefirstNCIdesignatedComprehensive Cancer Center in Virginia, and UVA Health Children's.

What that means for Access professionals is simple:your role is operationally essential to clinical excellence.Access is where quality, safety, and patient confidence begin.

Why this role matters here:

• You support care delivery across all inpatient units where interprofessional teams work together to deliver coordinated care.
• You join a health system guided by a clear mission and vision, emphasizing excellence, innovation, and community impact.
• You work within a culture that valuesa strongpatient experience, operational reliability, and collaboration across clinical and administrative partners.https://careers.uvahealth.org/us/en/uva-health-university-medical-center

UVA Health advantages you can feel in your day to day:

• Academic medicine environmentwithhigh standardsand meaningfulpurpose, where teams "teach, learn, innovate, and advance" care.
• System recognized for excellence across service lines, witha track recordof awards andrecognitionacross the enterprise.
• A supportive employment foundation with a comprehensive benefits package (medical, dental, vision, paid time off, disability coverage, retirement savings plans, and flexible spending accounts).

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

The pay range for this role is $17.50 - $30.14 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

MINIMUM REQUIREMENTS:

• Education: High School Graduate or Equivalent.
• Experience: None.
• Licensure: None.

PHYSICAL DEMANDS:

• Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report 'Best Hospitals' guide rates UVA Health University Medical Center as 'High Performing' in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.