Patient Access Specialist

Austinpaindoctor; Austin (TX); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus

Monthly discretionary bonus

Medical, dental, vision benefits

Job summary

Austinpaindoctor is seeking a Patient Access Specialist to handle incoming calls and electronic requests, scheduling appointments, and preparing patient records. You will provide accurate information and maintain a courteous, professional demeanor for patients, families, and care teams.

Requirements include at least 2 years in customer service, a preferred Bachelor’s degree, and ability to work standard hours with some Saturday shifts.

Qualifications

• Minimum 2 years of customer service experience required.
• Bachelor’s degree preferred.
• Experience in healthcare or call center settings is a plus.
• Strong data entry and typing accuracy is essential.
• Familiarity with medical terminology and insurance practices.

Responsibilities

• Answer incoming calls and electronic requests from patients and families.
• Schedule, reschedule and cancel appointments in the electronic system.
• Notate changes in the patient’s medical record and ensure data accuracy.
• Communicate professionally to de-escalate upset callers and escalate as needed.
• Collaborate with team members and adhere to clinic policies.

Skills

Interpersonal skills

Typing skills

Call center experience

Medical terminology

Customer service knowledge

Assessment ability

Adaptability

Education

Bachelor's degree preferred

Job description

Description

Sign On Bonus $500.00

Monthly discretionary bonus

Salary starting $20.00 per hour and up

Medical, dental, vision benefits effective 1st of the month following hire date.

Patient Access Specialist Job Purpose:

The Patient Access Specialist (PAS) is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other internal and external parties. The PAS will schedule healthcare appointments, answer questions, create documents for the medical chart, troubleshoot problems and provide information on behalf of Advanced Pain Care.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

ESSENTIAL FUNCTIONS

• Ensures accurate, compliant and timely response to patients to ensure optimal customer service.
• Answers multi-line phone calls and sends messages to the appropriate departments; transfers calls only when deemed necessary.
• Responsible for scheduling, rescheduling, and cancelling appointments.
• Notates any changes to appointments in the patient’s medical record.
• Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
• Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff.
• Identifies emergent patient situations based on caller information and relays to appropriate party.
• Responsible for calming upset callers by providing a composed and professional demeanor and can identify and elevate priority issues for resolution.
• Works collaboratively with other team members, both in and outside direct work group.
• Adheres to all clinic protocols as well as APC policies and procedures
• Maintains regular and predictable attendance and punctuality
• Performs other position appropriate duties as required in a competent, professional and courteous manner.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent interpersonal and communication (oral and written) skills
• Excellent typing and computer navigational skills
• Experience in a call center, customer service and/or healthcare setting
• Knowledge of medical terminology and insurance
• Knowledge of customer service principles and practices
• Ability to quickly assess a request, use electronic and paper resource materials and correctly respond to a patient or customer
• Comfortable working in a fast paced constantly changing environment

Requirements

QUALIFICATIONS:

Experience:

• Minimum 2 years of experience working in a customer service

Education:

• Bachelor’s Degree preferred

SUPERVISION:

Reports to the Director of Patient Access

WORKING CONDITIONS

Environmental Conditions:

Administrative Office Environment

Physical Conditions:

• Must be able to work as scheduled – typically from 8:00 – 5:00 M-F and rotating shift on Saturdays.
• Must be able to sit and/or stand for prolonged periods of time
• Must be able to bend, stoop and stretch