Patient Access Shift Lead - Training & Operations

Baptist Health; Louisville, Northern (KY, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Baptist Health in Louisville, KY is seeking a Patient Access Team Lead to coordinate staff and duties on their shift and maintain the daily operation of patient access areas. The role includes assisting in training for new and current employees and ensuring proper protocol, privacy, and confidentiality are followed.

The position emphasizes leadership during shifts, enforcing processes and policies, and updating staff when changes occur.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months experience in management or access services related field (registration, pre-access, patient accounting, and financial services).

Responsibilities

• Coordinate staff and duties on their shift and maintain the daily operation of patient access or pre-access areas.
• Assist in the training process for new and current employees.
• Coordinates lunches and/or breaks as needed.
• Act as a leader for their scheduled shift and ensure proper protocol is followed.
• Maintains patient and employee privacy and confidentiality.

Skills

Leadership

Staff coordination

Communication

Education

High school diploma or equivalent

Job description

Baptist Health in Louisville, KY is seeking a Patient Access Team Lead to coordinate staff and duties on their shift and maintain the daily operation of patient access areas. The role includes assisting in training for new and current employees and ensuring proper protocol, privacy, and confidentiality are followed.

The position emphasizes leadership during shifts, enforcing processes and policies, and updating staff when changes occur.