PATIENT ACCESS SERVICE REP, FH - REHAB SVCS ADMIN

Froedtert Health; Milwaukee (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Growth opportunity – Career Pathways &

Tuition Assistance

Academic Partnership with the Medical

Referral bonuses

Retirement plan – 403b

Medical, Dental, Vision, Life, Short &

Long Term Disability, Free Workplace

Employee Assistance Programs

Adoption Assistance

Healthy Contributions

Discounts on gym memberships

Travel and other work life benefits

Job summary

The Patient Access Service Representative (PASR) at Froedtert Health delivers an exceptional patient experience at our Milwaukee facility. You proactively greet patients and visitors, providing a welcoming, friendly environment and top-notch service in person and on the phone.

The role requires a minimum of one year in reception/customer service, with healthcare experience preferred. Proficiency in Microsoft Outlook, Excel and Word is expected, with EpicCare knowledge a plus.

Qualifications

• A minimum of one year of experience as a receptionist/assistant or in customer service.
• Healthcare setting experience preferred but not required.
• High school diploma or equivalent preferred.
• Proficient in Outlook, Excel and Word; knowledge of EpicCare preferred.

Responsibilities

• Greet patients and visitors and create a welcoming, helpful experience.
• Provide outstanding customer service in person and on the phone.
• Assist with front desk duties and scheduling as needed.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

EpicCare

Job description

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

Job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

8:30am-5pm, Mon-Fri No weekends No holidays

Job Summary

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

Experience

A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

Education

High School diploma or equivalent is preferred.

Special Skills

Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Shift

Shift 1

Perks & Benefits At Froedtert Health

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.