Patient Access & Scheduling Specialist II

Baptist Medical Center Jacksonville; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health is hiring a Full-Time Days Patient Access Representative II for the Imaging Contact Center at Baptist Southbank Plaza, Jacksonville, FL. You will handle 75-80 calls daily to schedule appointments, complete registrations, verify insurance, and provide estimates and collections guidance.

Ideal candidates bring call center and scheduling experience, a high school diploma, and familiarity with HIPAA regulatory requirements.

Qualifications

• High school diploma or higher required.
• Insurance experience and strong customer service skills preferred.
• Call center and scheduling experience is a plus.

Responsibilities

• Register patients accurately and efficiently.
• Answer 75-80 patient calls daily to schedule appointments.
• Complete registration, verify insurance, and provide estimates and collections as needed.
• Work queues and outbound calls across Imaging Service Lines.
• Maintain HIPAA privacy and professional interdepartmental relations.

Skills

Call center experience

Scheduling

Customer service

Insurance verification

Education

High school diploma

Tools

EMR systems

Job description

Baptist Health is hiring a Full-Time Days Patient Access Representative II for the Imaging Contact Center at Baptist Southbank Plaza, Jacksonville, FL. You will handle 75-80 calls daily to schedule appointments, complete registrations, verify insurance, and provide estimates and collections guidance.

Ideal candidates bring call center and scheduling experience, a high school diploma, and familiarity with HIPAA regulatory requirements.