Patient Access & Scheduling Specialist I

7500 Methodist Medical Group; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

7500 Methodist Medical Group in Memphis is seeking a patient access specialist to be the first point of contact for scheduling appointments, medication refills, lab results and other patient requests. You will navigate multiple systems, including the phone system and the EMR, in a high-volume call center.

Required: High School Diploma or equivalent; 1–3 years of call center experience. Excellent communication and organizational skills, discretion with confidential information, and a

Qualifications

• Required: High School Diploma or equivalent.
• Preferred: Associates Degree.
• Experience: 1-3 years in a call center environment.

Responsibilities

• Handle high volume calls from patients needing scheduling, refills, and questions.
• Navigate multiple systems (phone, EMR, workflows) while delivering solutions.
• Maintain quality patient support and meet KPIs.
• Provide exceptional customer service and deescalate issues.
• Follow departmental policies and participate in meetings.

Skills

Excellent communication

Customer service

Data entry

Organizational skills

Confidentiality

Active listening

Multitasking

Education

High School diploma

Associates degree

Job description

7500 Methodist Medical Group in Memphis is seeking a patient access specialist to be the first point of contact for scheduling appointments, medication refills, lab results and other patient requests. You will navigate multiple systems, including the phone system and the EMR, in a high-volume call center.

Required: High School Diploma or equivalent; 1–3 years of call center experience. Excellent communication and organizational skills, discretion with confidential information, and a