Patient Access Specialist - Fast-Paced Scheduling & Support

Methodist Le Bonheur Healthcare; Memphis (TN); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Methodist Le Bonheur Healthcare in Memphis is seeking a Patient Service Representative who serves as the first point of contact for patients, handling scheduling, refill requests, lab results, and referrals with a focus on accuracy and empathy.

In a fast-paced call center, you will navigate multiple systems—phone, EMR, guided workflows—and deliver high-quality patient support while upholding MLH values and service standards.

Formación

• High School diploma or equivalent required.
• 1-3 years of inbound/outbound call center experience preferred.
• Ability to handle high volume calls and multi-task.
• Excellent communication and customer service skills.
• Ability to navigate multiple systems (phone, EMR, computer workflows).

Responsabilidades

• Serve as the initial point of contact for patients needing scheduling, refill requests, lab results, referrals, and demographic updates.
• Navigate multiple operating systems (phone, EMR, guided workflows) while delivering quality patient support in a high-volume call center.
• Adhere to KPIs and quality assurance programs while maintaining a positive, professional demeanor.
• Provide exceptional customer service to internal and external contacts and maintain patient information accurately.

Conocimientos

Multiline phones

Data entry

Excellent communication

Customer service

Active listening

Problem solving

Organizational skills

Confidential information handling

Fast-paced multitasking

Workflow navigation

Educación

High School Diploma or Equivalent

Associates Degree

Herramientas

EMR systems

Phone systems

Guided workflow software

Descripción del empleo

Methodist Le Bonheur Healthcare in Memphis is seeking a Patient Service Representative who serves as the first point of contact for patients, handling scheduling, refill requests, lab results, and referrals with a focus on accuracy and empathy.

In a fast-paced call center, you will navigate multiple systems—phone, EMR, guided workflows—and deliver high-quality patient support while upholding MLH values and service standards.