Patient Access & Scheduling Specialist I

Albany-Medical-Center; Springs (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Medical Center in Springs, NY is seeking a Pre-Service Specialist I to be the initial touchpoint for patients, scheduling services and ensuring an exceptional experience. This role operates in a high-volume contact center and requires empathetic handling of complex scheduling and insurance information.

Responsibilities include verifying insurance eligibility, applying contractual benefits, collecting pre-services payments, and accurate registration across multiple systems while ensuring

Qualifications

• 1–2 years of winning customer service experience.
• Medical terminology and insurance knowledge preferred.
• Ability to multitask in a high-volume contact center.

Responsibilities

• Schedule appointments and services for assigned service line following scripting and protocols.
• Identify trigger words, symptoms and concerns to triage calls to the appropriate Clinic Nursing team.
• Verify patient insurance information and determine eligibility and financial responsibility.
• Discuss and collect patient financial obligations pre-services.
• Accurately interpret referrals/physician orders for scheduling needs.
• Maintain and update electronic health records and forms during registration.

Skills

Customer service

Multi-tasking

Phone etiquette

Communication

Education

High School Diploma/G.E.D.

Job description

Albany Medical Center in Springs, NY is seeking a Pre-Service Specialist I to be the initial touchpoint for patients, scheduling services and ensuring an exceptional experience. This role operates in a high-volume contact center and requires empathetic handling of complex scheduling and insurance information.

Responsibilities include verifying insurance eligibility, applying contractual benefits, collecting pre-services payments, and accurate registration across multiple systems while ensuring