Medical Scheduler - HIV

100 Albany Med Health System; United States; On-site; USD 40,495 - 52,643; Full time

Job summary

Albany Med Health System is looking for personnel to assist patients at the front check-in desk, ensuring a professional and timely experience. Responsibilities include scheduling appointments, managing patient records, and serving as a liaison for various parties, including insurers and the clinical team.

The ideal candidate should have a High School Diploma, relevant office experience, and strong customer service skills. Salary range is between $40,495.10 and $52,643.64.

Qualifications

• 2-3 years of office experience, or one year of related experience in a medical practice preferred.
• Excellent customer service skills required.
• Ability to learn and utilize resources and work in a high patient volume unit.

Responsibilities

• Assist patients at the front check-in desk.
• Update patient records via electronic medical record.
• Schedule appointments and collect co-pays.
• Communicate with providers and clinical care team.

Skills

Customer service skills

Time management

Ability to multi-task

Problem-solving skills

Teamwork

Education

High School Diploma/G.E.D.

Tools

Electronic health record

Microsoft Office

Job description

Department/Unit: HBD - Aids Program

Work Shift: Day (United States of America)

Salary Range: $40,495.10 - $52,643.64

Key Responsibilities

• Assist all patients that report to the front check-in desk.
• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Update insurance information, schedule appointments, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule follow-up appointments and referrals as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Convey professional image by adhering to the established dress code.

Essential Duties and Responsibilities

• Responsible for the registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
• Ability to work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

• High School Diploma/G.E.D. - required.
• 2-3 years of office experience, or one year of related experience in a medical practice - preferred.
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escape issues as needed.
• Strong teamwork skills and work ethic.

Physical Demands

Standing – occasionally; walking – occasionally; sitting – occasionally; lifting – constant; carrying – rarely; pushing – rarely; pulling – rarely; climbing – rarely; balancing – rarely; stooping – rarely; kneeling – rarely; crouching – rarely; crawling – rarely; reaching – rarely; handling – rarely; grasping – occasionally; feeling – occasionally; talking – rarely; hearing – constant; repetitive motions – frequently; eye/hand/foot coordination – frequently.

Confidentiality and HIPAA Compliance

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and NewYork State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and that use or disclosure does not exceed the minimum necessary to accomplish the intended purpose. Reasonable efforts shall be made to protect information from unauthorized access and modification.

Equal Opportunity Statement

Albany Medical Center is an equal opportunity employer.