Oncology Patient Access Specialist – Day Shift (FT)

DHR Health; Edinburg (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DHR Health in Edinburg, TX is hiring a Call Center Representative for full-time daytime shifts in the Oncology Shared area. You will handle patient calls, schedule appointments, document messages in the EMR, and coordinate with departments to ensure timely care.

The role requires 1+ year as a receptionist or in patient administration, strong customer service, and proficiency with Microsoft Office. Excellent communication and interpersonal skills are essential.

Qualifications

• Minimum of one year receptionist or Patient Administration experience.
• Experience in a high traffic medical office setting preferred.
• Excellent customer service and interpersonal skills.
• Computer skills with knowledge of Microsoft Office suite.
• Good written and verbal communication skills.

Responsibilities

• Promotes the facility mission, vision and values in daily work.
• Route calls to appropriate departments using scripted greetings.
• Schedule, cancel, and reschedule patient appointments.
• Schedule the correct mix of patients for each practitioner.
• Confirm upcoming appointments with patients.
• Call and track missed, no-show, and cancelled appointments.
• Answer telephone lines with the provided script and document messages in EMR.
• Forward calls and follow up on return calls.

Skills

Receptionist experience

Customer service

Written and verbal communication

Interpersonal skills

Tools

Microsoft Office

Job description

DHR Health in Edinburg, TX is hiring a Call Center Representative for full-time daytime shifts in the Oncology Shared area. You will handle patient calls, schedule appointments, document messages in the EMR, and coordinate with departments to ensure timely care.

The role requires 1+ year as a receptionist or in patient administration, strong customer service, and proficiency with Microsoft Office. Excellent communication and interpersonal skills are essential.