Call Center Representative - FT - Days - Oncology Shared

DHR Health; Edinburg (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

DHR Health in Edinburg, TX is hiring a Call Center Representative for full-time daytime shifts in the Oncology Shared area. You will handle patient calls, schedule appointments, document messages in the EMR, and coordinate with departments to ensure timely care.

The role requires 1+ year as a receptionist or in patient administration, strong customer service, and proficiency with Microsoft Office. Excellent communication and interpersonal skills are essential.

Qualifications

• Minimum of one year receptionist or Patient Administration experience.
• Experience in a high traffic medical office setting preferred.
• Excellent customer service and interpersonal skills.
• Computer skills with knowledge of Microsoft Office suite.
• Good written and verbal communication skills.

Responsabilités

• Promotes the facility mission, vision and values in daily work.
• Route calls to appropriate departments using scripted greetings.
• Schedule, cancel, and reschedule patient appointments.
• Schedule the correct mix of patients for each practitioner.
• Confirm upcoming appointments with patients.
• Call and track missed, no-show, and cancelled appointments.
• Answer telephone lines with the provided script and document messages in EMR.
• Forward calls and follow up on return calls.

Connaissances

Receptionist experience

Customer service

Written and verbal communication

Interpersonal skills

Outils

Microsoft Office

Description du poste

Call Center Representative - FT - Days - Oncology Shared - 21898

US:TX:Edinburg | RMF CLINIC | Full Time

Posted 2 days ago

Description

DHR Health - US:TX:Edinburg - Days

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Patient Administration Specialist in the Division of Patient Administration is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care through the timely and polite answering, routing, scheduling of patient calls as they are received.

POSITION EDUCATION/ QUALIFICATIONS :

JOB KNOWLEDGE/EXPERIENCE :

• Minimum of one (1) year receptionist or Patient Administration experience preferred.
• Previous experience in a high traffic medical office setting is preferred.
• Excellent customer service and interpersonal skills.
• Computer skills required with knowledge of Microsoft Office suite.
• Good written and verbal communication skills required.

POSITION RESPONSIBILITIES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
• Routing calls as the operator to the proper department after using the scripted greeting as prescribed by Administration.
• Scheduling, canceling, and rescheduling patient appointments.
• Scheduling the correct mix of patients for the schedule as required for each practitioner.
• Confirming patient’s upcoming appointments.
• Calling and tracking missed appointments, no show and cancelled appointments.
• Answering telephone lines with the proper scripting provided, and accurately documenting messages within the EMR system.
• Forwarding telephone calls appropriately and following up on return calls.