Patient Access & Scheduling Specialist

University of South Florida; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

University of South Florida's Student Health and Wellness Center is seeking a Client Services Assistant to ensure access to care across four USF locations. You will handle registration, scheduling, and front-desk duties, interacting with students by phone, online, or in person.

The role emphasizes punctuality, reliability, attention to detail, multi-tasking and strong customer service. Full-time, 40 hours per week, on-site in Tampa.

Qualifications

• This position requires a high school diploma or equivalent with two years of office or administrative support experience.
• Testing may be required to assess competency on word processing software.
• Preferred: experience with EMR and Microsoft 365 apps (Outlook, Word, Excel, Teams).

Responsibilities

• Register patients, schedule appointments, check in/out, and post self-pay charges in EMR per HIPAA rules.
• Greet and assist callers, visitors, and patients; verify student eligibility to access SHWC.
• Scan insurance cards and IDs; manage data entry according to guidelines.
• Process online appointment requests and respond to EMR inquiries via phone, email, and chat.
• Assist clinical team with scheduling requests; monitor live chat and process requests promptly.
• Support SHWC Compliance Office with immunization and lab compliance scheduling.
• Attend meetings and perform additional duties to support SHWC mission.
• Other duties as assigned.

Skills

Punctuality

Reliability

Attention to detail

Multi-tasking

Customer service

Education

High school diploma or equivalent

Two years office/administrative experience

Tools

EMR System

Microsoft Outlook

Word

Excel

Teams

Job description

University of South Florida's Student Health and Wellness Center is seeking a Client Services Assistant to ensure access to care across four USF locations. You will handle registration, scheduling, and front-desk duties, interacting with students by phone, online, or in person.

The role emphasizes punctuality, reliability, attention to detail, multi-tasking and strong customer service. Full-time, 40 hours per week, on-site in Tampa.