Client Services Assistant

University-of-South-Florida; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of South Florida's Student Health and Wellness Center seeks a Client Services Assistant to ensure access to health services across all four Tampa locations. You will greet patients, handle calls, assist online inquiries, and support the front desk and call center teams.

This role emphasizes punctuality, reliability and attention to detail as you coordinate patient flow, answer questions, and connect patients with clinicians. Full-time, 40 hours per week.

Qualifications

• Punctuality, reliability, attention to detail, ability to multi-task and strong customer service skills are pivotal to this role.

Responsibilities

• Ensure access to Student Health services at all four locations via phone, online or in-person.
• Serve as a vital link between patient and caregiver and access to services across locations.
• Work as part of the SHWC Patient Services Team and be assigned to the Call Center or Front Desk on multiple floors/locations.

Skills

Punctuality

Reliability

Attention to detail

Multi-tasking

Customer service

Job description

The Student Health and Wellness Center (SHWC) is a primary care medical clinic for USF Students, Physicians, nurse practitioners, physician assistants, and nurses provide medical evaluation and care by appointment. Specialty services include sexual health & gynecology, dermatology, sports medicine, travel medicine, psychiatry, and antigen clinic. Lab services are available on site, as well as aiding students with immunization, insurance compliance, and administering the student health insurance plan.

The Client Services Assistant (CSA) ensures access to Student Health services at all 4 locations for
USF's student populations via the phone, online or in-person. The CSAs are part of the SHWC Patient Services Team and are assigned as needed to work the Call Center or Front Desk on multiple floors/locations. Therefore, this position serves as a vital link in the communication chain between the patient and caregiver and access to the services provided at all locations .

Special Skills or Training:

Punctuality, reliability, attention to detail, ability to multi-task and strong customer service skills are pivotal to this role.

This position requires full-time availability and is scheduled for 40 hours per week