Patient Access & Scheduling Specialist

Providence Medical Grp.; Moraine (OH); Sur place; USD 19 000 - 29 000; Plein temps

Résumé du poste

Providence Medical Grp. is seeking an in-person front desk/medical office coordinator at the administrative office.

The role greets patients and callers, directs them to the right department, schedules appointments per PMG protocols, and collects required information for new and established patients. Proven experience in medical office operations and billing is preferred, with strong communication and data-entry skills using Athena EMR and common office software.

Qualifications

• Two years of experience in a medical office or medical insurance environment.
• Strong oral and written communication skills.
• Minimum of one-year medical office billing experience.

Responsabilités

• Quickly determine the nature of the telephone call.
• Direct urgent calls to the appropriate medical office location.
• Take accurate messages according to PMG protocols, directing patient clinical calls to the practice Medical Assistant (MA).
• Direct Provider clinical calls according to practice protocols.
• Direct billing calls to the appropriate practice location.
• Direct patient complaints or comments to the appropriate site supervisor.
• Utilize telephone courtesy on all telephone interactions, including placing callers on hold or directing them to voicemail.
• Accurately enters new patient information in the Athena EMR.
• Make accurate updates to established patient information in the Athena EMR.
• Obtains all insurance information for patient appointments according to PMG protocol.
• Determine accurate reason for patient visit to schedule the correct time required.
• Obtains tracking information for new patient calls according to PMG protocol.
• Inform patients about Providence Medical Group’s payment-at-time-of-service policy and remind them to bring insurance card and ID.
• Properly cancel and reschedule appointments as needed, documenting in the patient’s EMR.
• Directs patients to the patient portal to update or complete necessary patient forms.
• Refers patients to the PMG website for new patient forms.

Connaissances

Communication skills

Customer service

Data entry

HIPAA compliance knowledge

Formation

High school diploma or GED

Outils

Athena EMR

Availity

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Providence Medical Grp. is seeking an in-person front desk/medical office coordinator at the administrative office.

The role greets patients and callers, directs them to the right department, schedules appointments per PMG protocols, and collects required information for new and established patients. Proven experience in medical office operations and billing is preferred, with strong communication and data-entry skills using Athena EMR and common office software.