Patient Access & Scheduling Specialist

UMC Health System; Lubbock (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

UMC Health System in Lubbock, TX is seeking a Patient Access Representative for the Main Campus. This full-time role handles patient registrations for admissions, schedules exams, verifies insurance coverage, and collects payments to ensure accurate documentation and smooth patient flow.

The position requires excellent customer service, fluent English communication, and the ability to juggle multiple tasks in a fast-paced hospital environment.

Qualifications

• Excellent customer service skills; must speak, read, and write English fluently.
• Ability to multitask, handle problems, interruptions, and other stressful situations in a professional manner.
• Demonstrate planning, organizational and follow-through abilities until a process is complete.
• Basic medical terminology is a plus.

Responsibilities

• Register patients for exams or tests and collect all pertinent information.
• Schedule exams and coordinate multiple modalities and schedules.
• Verify insurance eligibility and benefits.
• Collect payments and establish payment arrangements; discuss payment options.
• Perform other duties related to Environmental Services as assigned.

Skills

Customer service

English fluency

Multitasking

Planning & organization

Medical terminology (basic)

Education

High School Diploma or GED

Job description

UMC Health System in Lubbock, TX is seeking a Patient Access Representative for the Main Campus. This full-time role handles patient registrations for admissions, schedules exams, verifies insurance coverage, and collects payments to ensure accurate documentation and smooth patient flow.

The position requires excellent customer service, fluent English communication, and the ability to juggle multiple tasks in a fast-paced hospital environment.