Patient Access & Scheduling Specialist

tryonmedicalpartners; Charlotte (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

tryonmedicalpartners is seeking a Live Answer Representative for its Live Answer office in SouthPark, Charlotte, NC. This full-time role runs Monday–Friday from 8 am to 5 pm and focuses on courteous patient interaction, registration accuracy, and timely information delivery.

Responsibilities include handling calls, scheduling with the correct physician, processing demographics and insurance data, and directing billing questions to the appropriate team.

Qualifications

• High school diploma; some college preferred.
• Minimum of one-year medical office or healthcare facility experience preferred.
• Experience serving customers in person and on the phone.

Responsibilities

• Serve as first point of contact for patients, visitors and callers.
• Perform accurate patient registration and verify demographics.
• Enter patient insurance information and verify network status.
• Handle scheduling and respond to basic billing questions.

Skills

Customer service

Phone communication

Education

High school diploma; some college preferred

Tools

EHR systems

Scheduling software

Job description

tryonmedicalpartners is seeking a Live Answer Representative for its Live Answer office in SouthPark, Charlotte, NC. This full-time role runs Monday–Friday from 8 am to 5 pm and focuses on courteous patient interaction, registration accuracy, and timely information delivery.

Responsibilities include handling calls, scheduling with the correct physician, processing demographics and insurance data, and directing billing questions to the appropriate team.