Patient Access & Scheduling Specialist

St. Luke's Health System; Boise (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

St. Luke’s Health System seeks a Patient Access Specialist at the Boise Hospital to be the first point of contact for patients and caregivers. You will ensure professional, timely and accurate written and verbal communication, and support registration, scheduling, and referrals.

The role involves explanations of insurance coverage, authorizations, verifications, and estimates, and requires adapting to shifts from early morning to evening. A positive, inclusive culture is emphasized.

Qualifications

• Customer service experience is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Registration, scheduling, and referral coordination for patients.
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates.
• Use a variety of technologies, tools and resources to support departmental workflows.
• Other duties as assigned.

Skills

Customer service

Communication

Phone support

Education

High School Diploma or Equivalent

Job description

St. Luke’s Health System seeks a Patient Access Specialist at the Boise Hospital to be the first point of contact for patients and caregivers. You will ensure professional, timely and accurate written and verbal communication, and support registration, scheduling, and referrals.

The role involves explanations of insurance coverage, authorizations, verifications, and estimates, and requires adapting to shifts from early morning to evening. A positive, inclusive culture is emphasized.