Patient Access & Scheduling Specialist

Women's Care; Alaska; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

401k

Job summary

Women's Care in Alaska is seeking a Patient Access Representative to greet patients, collect demographics, verify insurance, and set up appointments. You will scan documents in EMR, answer calls, respond to emails, and explain payment policies while delivering an exceptional patient experience.

The ideal candidate has strong communication, organization, and computer skills, with ability to work in a fast-paced, high-volume environment. Experience in medical offices and eCW is a plus.

Qualifications

• High school diploma or equivalent.
• Must have exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills required.
• Must have a customer-centric focus and present themselves in warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Must be dependable, reliable, and punctual.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profile, including proper patient identification.
• Collect payment and/or assist patient with billing concern while ensuring practices meet time of service collection expectations and goals.
• Scan insurance card, ID, and other pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Set up payment plans for patients unable to pay balances per Women's Care Payment Plan policy.
• Must have a full understanding of the financial policies and patient forms to be able to clearly answer any questions.
• Answer a high volume of incoming phone calls and respond to patient emails promptly while in accordance with the Women's Care Values
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• May assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• May act as a back up to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow up appointments upon patient check out.
• Ensure all appointments in eCW are "checked out" at the end of each day or appropriately updated.
• Ensure that the lobby and front area are always kept tidy and presentable. And, if necessary, cleaning the waiting room.
• Demonstrate and embody the Women's Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Communication skills

Multitasking

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR system (eCW)

Job description

Women's Care in Alaska is seeking a Patient Access Representative to greet patients, collect demographics, verify insurance, and set up appointments. You will scan documents in EMR, answer calls, respond to emails, and explain payment policies while delivering an exceptional patient experience.

The ideal candidate has strong communication, organization, and computer skills, with ability to work in a fast-paced, high-volume environment. Experience in medical offices and eCW is a plus.