Patient Access Scheduling Representative - Remote - McLaren Careers

Lensa; City of Utica (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in the healthcare sector is looking for a Patient Access Scheduling Representative. The successful candidate will be responsible for scheduling, verification, and customer interaction, ensuring a high level of service and professionalism. Ideal candidates will have a high school diploma and relevant experience in customer service and medical insurance.

Qualifications

• 1-year experience in a customer service role or health care industry.
• 2-years experience with third party medical insurance, HMO, and managed care preferred.

Responsibilities

• Schedules and registers patient diagnostic appointments and surgeries.
• Obtains required patient demographic and insurance information.
• Handles inbound and outbound calls to grow customer satisfaction.

Skills

Customer service

Professionalism

Education

High school diploma or equivalent

Job description

13 hours ago Be among the first 25 applicants

Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Position Summary

Under the direction of the Patient Access leadership team,

Schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries and/or medical procedures for McLaren Health.

Essential Functions And Responsibilities As Assigned

:

• Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing and third-party payer needs.
• Provides courteous and efficient services to customers and accurately documents/verifies patient pre-registration information in a professional and timely manner.Collects, documents, scans all required demographic and financial information.
• Provides physician and/or diagnostic appointment scheduling.
• Maintains knowledge of insurance and authorization requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided such as authorizations/pre-certifications and referrals.
• Estimates and collects copays, deductibles, and other patient financial obligations.
• Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to McLaren Health services.
• Maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Performs all other duties as assigned.
  
  

Qualifications

Required:

• High school diploma or equivalent
• 1-year experience in a customer service role or health care industry.
  
  

Preferred

• 2-years previous experience with third party medical insurance, HMO and managed care includingexperience with CPT and ICD-10 coding and medical terminology
  
  

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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Patient Access Scheduling Representative - Remote

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