Medicare Customer Service Representative - Remote - McLaren Careers

Lensa; Flint (MI); Remote; USD 35,000 - 50,000; Full time

Job summary

Lensa is seeking a Medicare Customer Service Representative to join McLaren Health Care, responsible for managing member interactions and problems. This full-time, remote position requires strong customer service skills and a commitment to helping others in a dynamic healthcare environment.

Qualifications

• 1 year experience in a customer service role with direct customer contact.
• Experience in a healthcare environment or call center preferred.

Responsibilities

• Handle daily member telephone calls and direct members to appropriate services.
• Assist providers with eligibility, benefit inquiries, and claims issues.

Skills

Communication

Problem Solving

Customer Service

Education

High School Diploma or equivalent certification

Job description

Medicare Customer Service Representative - Remote - McLaren Careers

Medicare Customer Service Representative - Remote - McLaren Careers

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Lensa is the leading career site for job seekers at every stage of their career. Our client, McLaren Health Care, is seeking professionals. Apply via Lensa today!

We are looking for a Medicare Customer Service Representative to join us in leading our organization forward.

McLaren Integrated HMO Group (MIG) is a fully owned subsidiary of McLaren Health Care Corporation and is the parent company of McLaren Health Plan in Michigan and MDwise, Inc. in Indiana. It is an organization with a culture of high performance and a mission to help people live healthier and more satisfying lives.

McLaren Health Plan and MDwise, Inc., subsidiaries of MIG, value the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plans can thrive.

As an employee of MIG, you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members.

McLaren Health Plan is our Michigan-based health plan dedicated to meeting the health care needs of each of our Michigan members. Learn more about McLaren Health Plan at

https://www.mclarenhealthplan.org

MDwise is our Indiana-based health plan, working with the State of Indiana and Centers for Medicare and Medicaid Services to bring you the Hoosier Healthwise and Healthy Indiana Plan health insurance programs. Learn more about MDwise, Inc. at

https://www.mdwise.org/

Position Summary

This position will be responsible for daily member telephone calls which will include directing members to the proper services needed, educating members, problem solving, and creating linkages to the Medical Management Department for authorization of services.

Also may be responsible for assisting providers with eligibility, benefit, and resolution of claims issues.

This position supports our Medicare population. Healthcare or Medicare customer service experience is preferred.

This position is fully remote.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Qualifications

Required:

• High School Diploma or equivalent certification;
• One (1) year experience in a customer service related rolewith direct contact with customers via telephone, email, chat and/or face-to-face.
  
  

Preferred

• One (1) year experience in a physician health care office environment or high-volume call center.
• One (1) yearexperience and knowledge of HMO, PPO, TPA, PHO and Managed Care functions.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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Customer Service Representative, Medicare Advantage - Remote

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