Patient Access Scheduling Representative - Remote - McLaren Careers

Lensa; City of Utica (NY); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in healthcare seeks a Patient Access Representative to be part of their team in Utica, New York. The successful candidate will handle patient registrations, scheduling appointments, and verifying insurance information, ensuring a smooth patient experience. If you are detail-oriented with a customer service background, this role offers a chance to grow in the healthcare industry.

Qualifications

• 1 year of experience in a customer service role or healthcare industry is required.
• Knowledge of third-party medical insurance is preferred.
• Experience with medical coding and terminology is advantageous.

Responsibilities

• Schedules and registers patients for appointments and procedures.
• Verifies insurance and manages patient financial obligations.
• Provides customer service through inbound and outbound calls.

Skills

Customer Service

Communication

Problem-Solving

Education

High school diploma or equivalent

Job description

2 days ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for McLaren Health Care.

Position Summary

Under the direction of the Patient Access leadership team, the Patient Access Representative schedules, registers, initiates pre-authorization and referrals processes, and confirms patient diagnostic appointments, surgeries, and/or medical procedures for McLaren Health.

Essential Functions and Responsibilities

• Obtains required patient demographic and insurance information to meet McLaren Health, governmental, billing, and third-party payer requirements.
• Provides courteous and efficient service to customers, accurately documenting and verifying pre-registration information in a professional and timely manner. Collects, documents, scans all required demographic and financial information.
• Schedules physician and/or diagnostic appointments.
• Maintains knowledge of insurance and authorization requirements, performs real-time insurance verification, interprets responses, and informs patients of insurance requirements such as authorizations/pre-certifications and referrals.
• Estimates and collects copays, deductibles, and other patient financial obligations.
• Handles inbound and outbound calls to enhance business growth, customer satisfaction, and retention, facilitating access to McLaren Health services.
• Maintains professionalism and diplomacy, adhering to department standards.
• Performs other duties as assigned.

Qualifications

Required:

• High school diploma or equivalent
• At least 1 year of experience in a customer service role or healthcare industry.

Preferred:

• Two years of experience with third-party medical insurance, HMO, managed care, CPT, ICD-10 coding, and medical terminology.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

If you have questions about this posting, please contact [e-mail]

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• IT Services and IT Consulting

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