PATIENT ACCESS SCHEDULING COORD INFUSION

CO1000 H. Lee Moffitt Cancer Center and Research Institute Hospital, Inc.; United States; Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Moffitt Cancer Center is seeking a Patient Access Scheduling Coordinator Infusion (PASCI) to register and schedule patients in outpatient clinics, coordinating with care teams and ensuring accurate data entry. The role emphasizes compassionate patient interactions and adherence to performance metrics.

Responsibilities include pre-registration, insurance review for billability, and timely communication with providers and patients.

Qualifications

• High School Diploma or GED required.
• 2 years experience in patient registration and/or scheduling plus 1 year related customer service experience OR 1 year experience at Moffitt Cancer Center plus 1 year related customer service experience.

Responsabilités

• Register and pre-register patients for appointments, reviewing insurance data to ensure billable encounters.
• Communicate with providers and patients to schedule procedures per guidelines.
• Explain required registration elements and forms to patients.
• Review instructions with patients to ensure proper preparation for procedures/tests/appointments.
• Collaborate with team members to cover Patient Access duties as needed.
• Perform other duties per career ladder and department needs.

Connaissances

Data entry

Communication

Medical terminology

Customer service

Scheduling

Problem solving

Formation

High School Diploma or GED

2 years patient registration/scheduling experience +1 year customer service

1 year experience at Moffitt or similar facility +1 year customer service

Description du poste

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary As a Patient Access Scheduling Specialty Coordinator (PASCI) at Moffitt Cancer Center, must exemplify adherence to all performance metrics and training requirements. The PASCI in this assignment demonstrates a working knowledge of a multitude of scheduling and registration for Outpatient Services to include but not limited to: Surgery, Blood and Bone Marrow, Integrated Clinical Services, Diagnostics, Labs, Behavioral Health, Virtual Health, Research, and Infusion of the Medical Center and can be pulled to work in any capacity, due to business need. Must be comfortable with medical terminology, problem solving, and thrive in an environment with many competing priorities and demands. Members of the team work collaboratively to cross cover all functions of Patient Access to develop a high level of understanding of the position to reward high productivity, quality and skills.

The Patient Access Scheduling Coordinator Infusion (PASCI) is a member of the Clinic Access Department at Moffitt Cancer Center. The Clinic Access Department handles more than 6,500 patient calls or appointments weekly, schedules and registers all services for all outpatient visits. The PASCI registers and schedules patients in the outpatient clinics as part of his or her duties. PASCI’s perform these duties face to face with patients.

We are currently looking for a Patient Access Scheduling Coordinator Infusion (PASCI) to join our team.

Position Highlights

• The Patient Access Scheduling Coordinator Infusion (PASCI) is responsible for registering and checking in patients as they arrive for their visit and for scheduling any orders and appointments requested by the patient’s care team as patients depart.
• Pasci's based in our Call Center perform registration and scheduling of appointments by phone.
• Pasci’s gather accurate information, explain forms and policies and answer questions from our patients.
• A Career Ladder is in place to reward high productivity, quality and skills.

Responsibilities

• Perform pre-registration or registration of patients for appointments at the Cancer Center. This includes review of insurance data to ensure that each encounter can be billed appropriately.
• Communicate with the ordering, referring or attending providers and the patient, referring to scheduling guidelines, to correctly schedule appointment procedures.
• Explain required registration elements, including forms, to the patient when required.
• Review documented instructions with patients to ensure they are properly prepared for scheduled procedures, tests and/or appointments.
• Work collaboratively with team members as needed.
• Other job-specific duties as assigned, consistent with level on career ladder.

The Ideal Candidate will have

• An upbeat, approachable and compassionate approach when working individually with each patient. (This is crucial when face to face with patients).
• Accuracy in data entry of patient information in the computer systems.
• Critical thinking skills and a solution focus approach.
• Flexibility to work in various clinics depending on the daily volumes.
• Strong computer skills.
• Knowledge of medical terminology.
• Experience successfully working in an environment with competing priorities and demands and performance metrics.
• Sensitivity and compassion for our patients, who may experience difficulties and challenges as they seek cancer care.
• 1 or more years experience in a hospital, outpatient facility or physician office scheduling or registration setting, or performing data processing is preferred.

Credentials and Qualifications

• High School Diploma or GED
• 2 years experience in patient registration and/ or patient scheduling plus 1 year related customer service experience OR;
• Minimum 1 year of relevant patient access and/ or scheduling experience at Moffitt Cancer Center plus 1 year related customer service experience.

Salary Range $17.53 - $26.50 Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Read more information about your EEO rights under the law.

Transparency in Coverage Rule Careers Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.