Patient Access & Scheduling Concierge

Good Samaritan Society; Sioux Falls, Northern (SD, KY); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Sanford Health in Sioux Falls, SD, is seeking a Patient Access Representative to deliver exceptional service as the first point of contact with patients. This role blends registration, scheduling, insurance verification, and financial counseling within a fast-paced healthcare setting.

You will work with providers and staff to coordinate referrals, pre-authorizations, and telehealth coordination, while supporting patient accounts and health information management.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or electronic forms.
• Inform patients about documents and capture signatures.
• Establish financial responsibility and assist with arrangements per policies.
• Collect co-payments, pre-payments, and payments on accounts.
• Resolve registration errors or denied insurance claims from the work queue.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Sanford Health in Sioux Falls, SD, is seeking a Patient Access Representative to deliver exceptional service as the first point of contact with patients. This role blends registration, scheduling, insurance verification, and financial counseling within a fast-paced healthcare setting.

You will work with providers and staff to coordinate referrals, pre-authorizations, and telehealth coordination, while supporting patient accounts and health information management.