Patient Access Scheduler - Opthamology

Geisinger Clinic; Pittston (Luzerne County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits starting day one

401(k) plan with company contributions

Generous PTO accrual

Tuition reimbursement up to $5,000 per

Wellness program

Job summary

Geisinger Clinic is seeking a Scheduling Assistant to support appointment scheduling across the health system. You will match physician guidelines with patient preferences, ensuring accurate patient information is collected and maintained in compliance with HIPAA.

Your role involves coordinating with physicians, clinical staff, and outreach sites to ensure timely appointments and clear communication. A minimum of one year in a related role is required, with strong customer service and computer

Qualifications

• Education: High School Diploma or GED required; Associate's degree preferred in business administration/management.
• Experience: Minimum of 1 year related work experience required.
• Skills: Strong communication, computer literacy, and customer service essential.

Responsibilities

• Schedule patient appointments system-wide for providers including specialty and ancillary services.
• Provide prep instructions for procedures using physician- and department-guidelines.
• Complete registration, demographic and insurance information for timely payment.
• Handle appointment scheduling, cancellations and confirmations per patient preferences.
• Process referral requests and obtain referrals for physician offices as required.
• Answer questions about appointment status from patients and referring physicians.
• Coordinate hold/releases of template slots to fit weekly schedules.
• Facilitate physician-to-physician or department communications.

Skills

Communication

Computer Literacy

Customer Service

Education

Associate's Degree-Business Administration/Management (Preferred)

High School Diploma or GED (Required)

Job description

Location:

Geisinger Healthplex CenterPoint

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.

Job Duties:

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
• Processes requests for referrals and obtains the referrals for physician offices as require.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education:

High School Diploma or Equivalent (GED)- (Required), Associate's Degree-Business Administration/Management (Preferred)

Experience:

Minimum of 1 year-Related work experience (Required)

Skills:

Communication, Computer Literacy, Customer Service

OUR PURPOSE & VALUES:

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.