Patient Access Scheduler - Opthamology

Geisinger; Pittston (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits (health, dental and vis​

Multiple medical plans

HSA/FSA options

Tuition reimbursement

Paid time off (PTO)

MyHealth Rewards wellness program

Parental leave pay

Employee Assistance Program (EAP)

Job summary

Geisinger is seeking an Appointment Scheduling professional to manage patient appointments across providers, including specialty and ancillary services. You will collect basic demographic and insurance data in a HIPAA-compliant manner, while coordinating with patients, physicians, and departments through phone, email, and online channels to meet scheduling preferences.

The role requires attention to detail, strong communication, and the ability to navigate physician-specific guidelines to secure

Qualifications

• High School Diploma or GED required.
• Associate's Degree in Business Administration/Management preferred.
• Minimum of 1 year related work experience.

Responsibilities

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with physician-specific guidelines to provide the first available appointment.
• Processes requests for referrals and obtains the referrals for physician offices as required.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.

Skills

Registration accuracy

Education

High School Diploma or GED

Associate's Degree in Business Administration/Management

Job description

Job Summary

Provides appointment scheduling services to patients and referring physician offices by matching physician‑specific scheduling guidelines with patient appointment preferences system‑wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi‑channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e‑mail, and internet skills.

Job Duties

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician‑specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician‑specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
• Processes requests for referrals and obtains the referrals for physician offices as require.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all‑inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents
• Pre‑tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company‑paid life insurance, short‑term disability, and long‑term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family‑friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work‑life support, digital self‑help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education

High School Diploma or Equivalent (GED)- (Required), Associate's Degree-Business Administration/Management (Preferred)

Experience

Minimum of 1 year-Related work experience (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Aff... Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.