Patient Access Scheduler - Gastroenterology

Saint Francis Health System; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Saint Francis Health System is seeking a Patient Access Scheduler in Tulsa, OK to ensure timely and accurate scheduling for assigned areas. The role requires 1–2 years related experience, high school diploma or GED, and strong communication and medical terminology knowledge.

The scheduler will coordinate scheduling with resources, enter orders into the clinical system, and act as a liaison among patients, departments, and staff to minimize delays and improve service efficiency.

Qualifications

• High school diploma or GED required

Responsibilities

• Promotes efficiency of the area(s) assigned through accurate scheduling.
• Schedules based on availability of resources and reducing delays in services.
• Triages information for urgent procedure requests and notifies staff of scheduling changes.
• Enters orders accurately and efficiently into the clinical system.
• Acts as liaison for SFHS departments, staff, and patients to coordinate scheduling.
• Identifies patient in Master Patient Index and assigns correct Medical Record and Account Number.

Skills

Excellent communication

Scheduling & organization

Telephone etiquette

Customer relations

Medical terminology

Education

High School Diploma or GED

Job description

Job Summary: The Patient Access Scheduler ensures timely, accurate, and complete scheduling of assigned area(s). Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: 1 - 2 years related experience. Knowledge, Skills and Abilities: Excellent communication, telephone, customer relations and organizational skills. Ability to work in a fast-paced environment. Working knowledge of hospital diagnostic departments. Working understanding of insurance plans. Medical terminology required. Working knowledge of basic business office equipment. Ability to perform telephone activities concurrent with computer activities. Essential Functions and Responsibilities: Promotes efficiency of the area(s) assigned through accurate scheduling. Schedules based on availability of resources and ensuring reduction of delay in services. Coordinates scheduling for any related services needed/required. Accepts and prioritizes incoming phone calls. Triages information for urgent procedure requests. Notifies appropriate personnel of scheduling changes/cancellations. Provides instructions as directed by clinical department or other appropriate staff member. Obtains all necessary and required information as defined by the department. Schedules correct procedure. Enters orders accurately and efficiently into clinical system. Meets productivity standards. Additional responsibilities and projects as assigned. Obtains and communicates all necessary and required information. Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number. Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization. Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions. Communicates changes to schedules early and accurately to maximize scheduling efficiency. Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers. Complies with established Customer Service expectations. Demonstrates regard for patient rights. Maintains positive work relationships and contributes to a team environment. Supports unit/hospital goals through QA and educational activities. Attends mandatory in-services and meets unit education standards. Modifies behavior or performance to comply with care standards and requirements. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Gastroenterology - Springer Building - Warren ClinicLocation:Tulsa, Oklahoma 74136