Patient Access Scheduler 1, BHMG Scheduling, FT 8A-4:30P

Baptist Health; Miami (FL); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Tuition reimbursement

Health and wellness resources

Wellness program benefits

Job summary

Baptist Health in Miami is seeking a Patient Access Specialist to schedule diagnostic, surgical, therapy, and doctor visits. You will collect demographics and insurance details and enter data into our scheduling system.

This role operates in a high-volume call center and focuses on delivering service excellence to patients, families, and staff. Minimum qualifications include a high school diploma or equivalent and completion of the Patient Access training.

Qualifications

• High school diploma or equivalent required.
• Completion of the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment.
• Detail oriented, organized, team player with excellent customer service and communication skills.

Responsibilities

• Schedule patient appointments across diagnostic, surgical, therapy, physician office visits, and other procedures.
• Obtain and verify demographic and insurance information.
• Register patients and enter data into scheduling system.
• Work in a call center-type environment and meet individual quality metrics.
• Uphold Baptist Health's service-excellence philosophy for patients, families, and staff.

Skills

Customer service

Interpersonal skills

Typing

Team player

Attention to detail

Education

High school or equivalent

Tools

EMR systems

Microsoft Office

Job description

Baptist Health is the region's largest not–for–profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami–Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith–based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Description

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.
• g.
• , Microsoft Office, knowledge of EMR applications, etc.
• ) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets