Patient Access Representative - Westlake

University Hospitals; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals in Westlake, Ohio, seeks a Patient Access Representative for Seidman Cancer Center to welcome patients, assist with scheduling, insurance, and MyChart enrollment, and coordinate with the oncology care team. This entry‑level role focuses on compassionate service and accuracy in handling patient information.

You will manage registration tasks, verify benefits, collect payments, and support patients through their cancer care journey with professionalism and empathy.

Qualifications

• High School GED is required.
• Associate degree or progress toward degree preferred.
• 1+ year of customer service experience required.
• 2+ years of customer service or healthcare customer service preferred.
• Basic knowledge of electronic health records and medical terminology preferred.
• Exceptional communication with patients and care providers.
• Ability to juggle multiple responsibilities and handle interruptions.
• Strong organizational skills and attention to detail.
• Respect for patient confidentiality.

Responsibilities

• Greet and assist patients during check-in and check-out for cancer care visits.
• Answer calls, address questions, and schedule appointments with empathy.
• Assist patients in enrolling in and using MyChart.
• Enter and update demographic, insurance, and financial information accurately.
• Coordinate with physicians, nurses, and oncology care team.
• Assist with insurance verification, authorizations, referrals, and billing questions.
• Collect and process patient payments including copays, deductibles, and balances.
• Help patients complete forms and documentation related to care.
• Manage EPIC work queues, in-basket messages, and document scanning.
• Schedule follow-up appointments, referrals, and diagnostic services.

Skills

Exceptional communication

Multitasking

Organizational skills

Problem solving

Attention to detail

Compassion

Confidentiality

EHR knowledge

Education

High School GED

Associate degree (preferred)

Job description

Patient Access Representative – Seidman Cancer Center

Westlake, Ohio

Make a Difference In The Cancer Care Experience

As a Patient Access Representative within our Cancer Center, you will play a vital role in creating a welcoming, supportive, and seamless experience for patients and families during some of the most important moments in their healthcare journey. Often serving as the first point of contact, you will help patients navigate appointments, registration, insurance, and communication with empathy, professionalism, and attention to detail.

What You’ll Do

• Welcome and assist patients and families during check-in and check-out for cancer care visits
• Answer incoming calls, address patient questions, and schedule appointments with empathy and professionalism
• Support patients in enrolling in and using MyChart to stay connected to their care team
• Accurately enter and update demographic, insurance, and financial information to support smooth patient access and continuity of care
• Coordinate and communicate important information with physicians, nurses, and other members of the oncology care team
• Assist with insurance verification, authorizations, referrals, and billing-related questions
• Collect and process patient payments including copays, deductibles, coinsurance, and prior balances
• Help patients complete necessary forms and documentation related to their care
• Manage EPIC work queues, worklists, in-basket messages, and document scanning in a timely and accurate manner
• Schedule follow-up appointments, referrals, and diagnostic services to support continuity of cancer treatment

What Makes This Role Meaningful

In this role, you are more than a scheduler or registrar — you are an important part of the patient care experience. Your compassion, communication, and attention to detail help reduce stress for patients and families navigating cancer treatment while ensuring the care team can provide efficient, coordinated care.

What You’ll Bring To The Team

• A patient-first mindset and a commitment to compassionate service
• Strong communication and problem-solving skills
• The ability to work collaboratively in a fast-paced clinical environment
• Attention to detail and accuracy when handling sensitive patient information
• A willingness to learn, adapt, and support team needs across Seidman Cancer Center

Additional Responsibilities

• Collaborate closely with providers and staff across the health system to improve patient experience and operational efficiency
• Participate in emergency preparedness activities and departmental training
• Maintain a clean, organized, and professional work environment
• Cross-train to support additional functions within the department as needed
• Support coverage at off-site locations when necessary
• Adhere to all organizational policies, standards, and compliance requirements, including the secure handling of Protected Health Information (PHI)

Why Join Our Cancer Center

Joining our team means becoming part of a compassionate, mission-driven environment dedicated to providing exceptional cancer care. Every interaction matters, and every team member plays a role in supporting patients and families through their journey with dignity, respect, and hope.

Primary Location

United States-Ohio-Westlake

Other Locations

United States-Ohio-Cleveland

Work Locations

29325 Health Campus Drive Suite 1

Job

Administrative Support

Organization

UHHS_Care_Connections

Schedule

Full-time

Employee Status

Regular

Job Type

Standard

Job Level

Entry Level

Travel

Yes, 10 % of the Time

Remote Work

No

Job Posting

Oct 12, 2026, 9:01:25 AM

Education

• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)

Work Experience

• 1+ years Customer Service (Required)
  • 2+ years Customer Service or Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%