Patient Access Representative - Parma

University Hospitals

Parma (OH)

On-site

USD 22,000 - 28,000

Part time

11 hours ago

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Job summary

University Hospitals in Parma, OH is seeking a part-time Patient Access Representative to welcome patients, schedule appointments, and manage insurance, billing, and MyChart processes. You will verify demographics, assist with payments, and coordinate with care teams to ensure smooth patient flow and accurate revenue capture.

The role requires strong communication, organization, and PHI confidentiality, with training and daily use of EPIC to support registration and patient services across

Qualifications

High School Diploma or GED required.
Associate degree or progress toward degree preferred.
1+ years of customer service required.
2+ years of customer service or healthcare preferred.
Exceptional communication with patients and providers.
Ability to multitask and handle interruptions.
Strong organizational skills.
Problem-solving for scheduling conflicts and missing documentation.
Attention to detail for accurate patient information.
Compassion and PHI confidentiality awareness.
Basic knowledge of electronic health records and medical terminology preferred.

Responsibilities

Check patients in and out in a professional, friendly manner.
Answer calls, respond to questions, and help schedule appointments.
Assist patients with enrolling in and using MyChart.
Enter, update, and verify patient demographics, insurance, and billing data.
Communicate information to providers and care teams.
Contact insurers to resolve coverage or billing questions.
Collect copays, coinsurance, and outstanding balances.
Assist patients with completing forms and required documentation.
Work with EPIC workqueues and inbasket messages.
Schedule referrals and follow-up appointments.
Scan and upload documents into EPIC.

Skills

Communication skills

Multitasking

Organization

Problem solving

Attention to detail

Compassion

Confidentiality

EHR basics

Education

High School/GED

Associate degree in progress

Tools

EPIC EHR

Job description

Patient Access Representative - UH Parma Medical Center

4-hr shifts - 10:00am - 2:00pm Training required for one week Monday through Friday day shift

A Brief Overview

As a Patient Access Representative, you are often the first person patients and families interact with—and your work sets the tone for their entire visit. In this role, you’ll play a key part in creating a smooth, welcoming, and efficient experience for every patient. You’ll help ensure that registration, insurance, scheduling, and billing information is accurate so patients can focus on their care, not paperwork. Your work also supports providers and care teams by keeping patient flow organized and reducing delays. You’ll have a direct impact on both the patient experience and the accuracy of the revenue cycle that supports high-quality care.

What You’ll Do

In this role, you will:

Welcome patients by checking them in and out for visits in a professional and friendly way
Answer patient calls, respond to questions, and help schedule appointments
Support patients in enrolling in and using MyChart
Enter, update, and verify patient demographic, insurance, and financial information to ensure accurate records
Communicate important information to providers and care team members to support smooth patient care
Contact insurance companies as needed to help resolve coverage, pre-authorization, or billing questions
Collect and process patient payments, including copays, coinsurance, deductibles, and outstanding balances
Assist patients with completing forms and required documentation
Work within EPIC workqueues, worklists, and inbasket messages to support daily workflow
Schedule referrals and follow-up appointments
Scan and upload documents accurately and in a timely manner into EPIC

How You’ll Make An Impact

You’ll help ensure patients feel supported, informed, and cared for from the moment they arrive. Your attention to detail and communication skills will help:

Keep patient visits running smoothly and on time
Reduce delays and errors in registration and billing information
Improve coordination across care teams
Strengthen the overall patient experience

Team & Additional Responsibilities

You’ll be part of a collaborative care team working across departments and locations to improve patient experience and operational efficiency.

In This Role, You Will Also

Work closely with colleagues and providers to support a positive patient experience
Participate in emergency preparedness activities as needed
Maintain a clean, organized, and welcoming work environment
Receive cross-training to support other duties when needed
Work at off-site locations if scheduled
Follow all organizational policies, procedures, and standards
Protect patient privacy and maintain confidentiality of Protected Health Information (PHI) in accordance with training and compliance requirements

A Final Note

This role is essential to both the patient experience and the operational success of the care team. If you enjoy helping people, staying organized, and making healthcare run more smoothly behind the scenes, this position offers meaningful daily impact.

Primary Location

United States-Ohio-Parma

Work Locations

7007 Powers Blvd

Job

Administrative Support

Organization

UHHS_Care_Connections

Schedule

Part-time

Employee Status

Regular

Job Type

Standard

Job Level

Entry Level

Job Posting

Oct 13, 2026, 11:33:57 AM

Education

High School Equivalent / GED (Required)
Associate's Degree or progress towards degree (Preferred)

Work Experience

1+ years Customer Service (Required)
2+ years Customer Service or Customer Service in healthcare (Preferred)

Knowledge, Skills, & Abilities

Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)
Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

Physical Demands