Patient Access Representative - Urgent Care

Kingman Regional Medical Center; Kingman (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Wellness

PTO & Leave Benefits

On-site daycare

Wellness Center access

403b Retirement Plan

Employee Discounts

Job summary

Kingman Regional Medical Center is seeking a Patient Access Representative for its Urgent Care team. The role focuses on accurate patient registration, benefits verification, and coordination of post-discharge care to ensure seamless service.

Responsibilities include collecting copays, balancing accounts, and performing data entry, with the ability to preregister and discharge patients according to guidelines. High school diploma required and BLS certification preferred.

Qualifications

• High school diploma or equivalent required.
• BLS certification through American Heart Association or American Red Cross.
• 1+ years in customer service or office setting preferred.

Responsibilities

• Register patients and provide excellent customer service.
• Verify benefits and schedule/post-discharge care coordination.
• Collect copays/payments and balance accounts.
• Perform general data entry and maintain accurate records.
• Preregister, register, schedule, reschedule, and discharge patients per guidelines.

Skills

Customer service

Office administration

Data entry

Communication

Education

High school diploma or equivalent

Tools

EMR system

BLS certification

Job description

Job Description

NEW OPENING!! Join our Urgent Care team as a Patient Access Representative! This integral administrative role plays a crucial part in maintaining the utmost organization and efficiency within our medical office.

Position Purpose:

As a valued member of our team, you will be responsible for providing essential clerical support and ensuring a seamless patient registration process. This entails verifying benefits, facilitating patient discharges, collecting copays or payments, maintaining accurate account balances, and performing general data entry tasks.

Hours/Shift:

Full Time/Days 7:00 am - 7:00 pm. This is a 12 hr work schedule for 3 days a week. Shifts may include holidays and weekends. Enjoy extra pay for weekend hours!

Benefits:

• Health and Well-Being
  • Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability
  • Generous Paid Leave Accruals and PTO Cash Out Opportunities
  • 403b Retirement Plan with Employer Contributions
  • Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program
  • Employee Identity Theft Protection
  • On-site daycare exclusive to our employees’ children of all ages
  • On-site Wellness Center with fitness classes, personal training, indoor pool, racquetball, and basketball courts
• Career Growth and Development
  • Tuition Reimbursement/Scholarships for full-time employees
  • As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program
• So much more!

Key Responsibilities:

Provides excellent customer service completing the registration process for patients. Confirms patient demographic information, verification of benefits, scheduling and coordinating post discharge care for patients, collection of copays or payments, balancing of accounts, and general data entry. Preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines.

Qualifications

• Education: High school diploma or equivalent
• Certification: BLS through American Heart Association or American Red Cross
• License: AZ DPS Level 1 Fingerprint Clearance Card
• Experience: 1+ years' experience working in a customer service and/or office setting

Work Requirements:

Able to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift; able to use business office equipment/computer. Expected duties have, but not routine exposure to bloodborne pathogens.

About Us:

Kingman Regional Medical Center (KRMC) is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,900 employees, 270 physicians/allied health professionals, and 150 volunteers. KRMC is recognized as an innovator in rural healthcare and teaching hospital. We provide a full continuum of highly technical and specialized medical services to meet the healthcare needs of our community. Year after year the Leapfrog Group has awarded KRMC an "A" Grade for Patient Safety. KRMC has been recognized by Becker's 2025 list as one of the "Top 100 Greatest Community Hospitals" for our dedication to clinical excellence. We strive to provide a culture of safety, integrity, teamwork, accountability, respect and appreciation through recognition, career growth, and employee celebrations throughout the year for all of our staff. Kingman Regional Medical Center is a great place to work. Come join our team!

Kingman Healthcare, Inc. does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).