Patient Access Representative

Central Ohio Urology Group; North Easton (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA / FSA

401(k) matching

Employee Assistance Program

Job summary

U.S. Urology Partners is seeking a Patient Access Representative to greet patients, manage the check-in/out process, and handle incoming calls across multiple clinics.

The role emphasizes accurate charting and efficient insurance verification to ensure physicians have all required information for timely patient care. The position requires a High School Diploma and at least one year of experience in a medical setting, with travel to other clinics as needed.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of experience in a medical practice or health insurance organization.
• Excellent verbal and written communication skills.
• Travel to other clinics as needed.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Manage patient check-in and checkout processes.
• Answer phone calls with appointment scheduling and inquiries.
• Review patient charts for upcoming appointments to ensure needed information.
• Perform scanning and sorting in EMR system.
• Verify and update insurance information.
• Collect patient payments.

Skills

Communication skills

HIPAA compliance

EMR systems experience

Customer service

Multitasking

Education

High School Diploma

Tools

EMR software

Microsoft Office

Job description

About the RoleThe Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure.What You’ll Be DoingGreets patients and visitors in a prompt, courteous, and helpful manner.Effectively handles the patient check-in/checkout process.Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.Performs scanning and sorting within EMR systemVerifies and updates current insurance information with the PatientCollects Patient paymentsPerforms all other duties as assigned.What We Expect from YouHigh School DiplomaInteract professionally and positively with all patients, colleagues, managers and executive teamExhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.One year of experience working in a medical practice or in a health insurance organizationExcellent verbal and written communication skillsPrior use of EMR systems preferredTravel to other clinics as neededReasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer SkillsTo perform this job successfully, an individual should have thorough knowledge in computer information systems.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Salary Range: Please note that the hourly range for this position will vary based on experience level, education, and geographical location.Hourly range: $25-27/hourTravelTravel is primarily local during the business day.What We are Offer YouAt U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”CompassionMake Someone’s DayCollaborationAchieve Possibilities TogetherRespectTreat people with dignityAccountabilityDo the right thingBeyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.About US Urology PartnersU.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.