Patient Access Representative/Switchboard Operator (Evening Shift)

Pratt Regional Medical Center Corporation; Pratt (KS); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(K) Retirement Plan

Paid Time Off (PTO)

Tuition Reimbursement

Flexible Spending Accounts (FSA)

Job summary

Pratt Regional Medical Center Corporation is seeking a detail-oriented Patient Access Representative/Switchboard Operator for the evening shift (Tuesday through Saturday) to handle patient check-in, insurance verification, and switchboard duties. This role requires accuracy, discretion, and strong communication under pressure.

The position involves managing demographics, forms, privacy practices, and coordinating with EMS and healthcare teams in emergent situations, all within hospital

Qualifications

• High school diploma or GED required.
• Prior patient access or medical office experience preferred but not required.
• Must be proficient in Microsoft Office applications and able to learn and utilize hospital specific software and applications as required.

Responsibilities

• Checking patients in for appointments, hospital, and/or emergency visits with accurate demographics.
• Verifies insurance responses and assigns primary, secondary, and tertiary coverage per encounter.
• Handles disclosure and privacy information, secures signatures, and completes regulatory forms.
• Posts patient account receipts according to guidelines and adheres to HIPAA and confidentiality rules.
• Acts as switchboard operator, answers calls, and coordinates with EMS and departments in emergent codes.

Skills

Detail oriented

Multi-tasking under pressure

Clear communication

Education

High school diploma or GED

Tools

Microsoft Office

Hospital software

Job description

Description

Job Summary:

Checking patients in for appointments, hospital, and/or emergency room visits and accurately verifying demographics, assures all check-in procedures are completed. Reads and interprets insurance responses. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures. Communicates the purpose of and completes all necessary regulatory forms with patient. Performs patient account receipt posting following department guidelines. Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights. Must maintain high regard for confidentiality. Additionally, applicant will also answer and assist callers as the switchboard operator, communicate with EMS via radio as required, perform overhead and personal device paging, and coordinating/facilitating communication with healthcare providers and departments in emergent situations or codes. Successful applicants must be: detail oriented, able to successfully multi-task in stressful situations, and communicate clearly and effectively. Work is performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

The Patient Access Representative/Switchboard Operator for evening shift work schedule will be Tuesday thru Saturday.

Job Qualifications:

High school diploma or GED required. Prior patient access or medical office experience preferred but not required. Must be proficient in Microsoft Office applications and able to learn and utilize hospital specific software and applications as required.

Benefits/Compensation:

We offer a competitive salary and a comprehensive fringe benefits package, commensurate with experience.

• Health Insurance: Medical, dental, vision coverage.
• 401(K) Retirement Plan.
• Paid Time Off (PTO).
• Tuition Reimbursement.
• Flexible Spending Accounts (FSA).